Security Officer Desk Clerk

DONOVAN A HUDSON

*** ** **** *******, *******, Florida 33313 · 770-***-****

****************@*****.***

PROFESSIONAL STATEMENT

An experienced, resourceful, and highly motivated professional with over 20 years of experience in security administration, people management and training. Excellent problem solving and leadership skills with an ability to perform effectively in any environment and seeking to bring to a dynamic team, transferable skills, a dependable work ethic and a reputation for getting the job done.

EXPERIENCE

DECEMBER 2023 – MAY 2024

RIDE SHARE DRIVER, UBER

Provided friendly, courteous and professional interactions with passengers

Efficiently managed time to ensure timely pick-ups and drop-offs

Demonstrated a proficiency with GPS and maps in navigating efficiently through different routes and unfamiliar areas

Handled effectively and quickly unexpected situations and challenges, such as traffic delays or route changes and maintained calm under pressure

Maintaining a clean vehicle and a professional appearance

Using the Uber App and other necessary technology effectively

Adhered to road rules and regulations to minimize risk and liabilities.

SEPTEMBER 2016 – DECEMBER 2020

DIRECTOR OF SECURITY, STRATEGY SECURITY ENFORCEMENT

Supervised the daily workflow, schedules and assignments of security guards and desk clerk.

Prepared and conducted training for new hires and current staff including training on workplace searches, drug and alcohol procedures and related safety and security topics.

Took proactive steps to provide a safe and secure working environment.

Ensured that the team follows security and privacy laws and standards.

Maintained utmost confidentiality and discretion.

Maintained proper records and produced comprehensive security reports

MAY 2012- JULY 2016

DRIVER (PART TIME), lyft

Managed time and routes to meet customer demands and provide customer satisfaction.

Represented the Lyft brand with courtesy, quality service, professional appearance and adherence to safety.

Communicated with passengers to assess needs and to answer questions about route and expected travel time.

Demonstrated adaptability and problem-solving skills in navigating challenging and unfamiliar terrains to meet deadlines.

Followed road rules and regulations to minimize risks and liabilities

SEPTEMBER 2004 – OCTOBER 2014

SECURITY CONSOLE OPERATOR/SUPERVISOR, AMERICAN EXPRESS (SECURITAS)

Successfully managed and maintained a safe and secure site utilizing Microsoft Office Applications, C-cure Badge Systems, CCTV systems over IP Network Video Data Systems

Leverage strong communication and conflict management skills to address escalated situations.

Maintained updated knowledge of security processes and changes in access and consistently fostered team communication and effective performance.

Shared observations and recommendations in staff meetings to help improve facility security and facilitated continued training and development

EDUCATION

NOVEMBER, 2011 kaplan university

ASSOCIATES OF SCIENCE DEGREE, CRIMINAL JUSTICE

SEPTEMBER, 1993 ST. ANDREW TECHNICAL HIGH SCHOOL

HIGH SCHOOL DIPLOMA

SKILLS AND COMPETENCIES

Extensive knowledge of security protocol and procedures

The ability to operate a vehicle observing legal and defensive driving practices.

Effective communication/ interpersonal skills

Proficient in Microsoft Office Suite and use of technology

The ability to problem solve and create plans of action and reach solutions.

Excellent management and supervisory skills

Risk assessment and self-management

Administer and train First Aid and CPR

ACCOMPLISHMENTS

2012-2016 CPR, AED, First Aid Instructor

Class D Security Officer License

Class G Armed Security Officer License

Certified Driving Instructor

FEMA Certified Active Shooter Responder

NRA Firearm Instructor

REFERENCES

References are available upon request.

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