Microsoft Office Specialist

MARYANN DELGAUDIO-PICCININNI

Pemberton, NJ *****

Cell: 856-***-**** ● Email: ********@*****.***

SUMMARY OF QUALIFICATIONS

•Successful record of achievement and advancement over 10+ years as a sales professional.

•Strong communication, interpersonal and organizational skills; listens effectively to ensure customer satisfaction.

•Ability to adapt to changing priorities, maintain a positive work ethic in order to achieve company goals.

•QuickBooks Certified User, certified in QuickBooks Pro, Premier, and Accountant for Desktop.

•Microsoft Office Specialist (MOS) Certified in Word.

•Proficient in the use of Microsoft Office (including Word, Excel, PowerPoint, Outlook & Access).

PROFESSIONAL EXPERIENCE

•Gathered leads from a variety of different sources, including outbound, inbound and cold-calling.

•Able to communicate effectively with members of staff; acted as a liaison between various internal and external departments.

•Prospected and developed relationships through personal contacts, referral networking and direct cold calling in excess of 100 calls per day.

•Developed new customer relationships, while also strengthening connections with existing clients, exceeding revenue goals.

•Assisted borrowers in the loan process, overcoming objections, requesting necessary documents and submitting to processing.

•Coordinated and reviewed all documents necessary to ensure policies, refinancing and loans can be executed within strict deadlines.

•Reviewed documents using honed attention to detail to find missing or inaccurate information, and sourced the correct information as needed.

•Provided clients with accurate information in accordance with state and federal regulations, and addressed any questions or concerns that the customer may have.

•Excellent math skills; ability to compute DTI, LTV and review tax returns.

•Ability to order and interpret credit reports, written verifications and appraisals.

ADMINISTRATIVE SKILLS

•Customer Service

•Schedule Management

•Time Management

•Written Correspondence

•Accounting Principles

•Bookkeeping

•Logistics

•General Ledger

•Bank Reconciliation

•Client Relations/Prospecting

•Financial Statements

•Negotiation

EDUCATION

Microsoft Office Specialist Merit Training Institute, Mt. Laurel, NJ 2020

QuickBooks Certified

Pre-Engineering Teaching Studies The College of NJ, Ewing, NJ 2010

Courses: Multi-Media Design, Creative Design GPA: 3.80

Completed 52 credits in Business Admin Rowan College at Burlington County Mt. Laurel, NJ 2005-2011

Towards Bachelor’s Degree Honors: Dean’s List - 2005

Associates Degree Adelphi Business Schools, Garden City, NY 1980

EMPLOYMENT

Licensed Realtor

Loan Officer

Insurance Sales Agent

Weichert Premier

American Capital Real Estate Lending

Farmers’ Insurance, Moorestown, NJ

03/2020 - Present

06/2021 – 01/23

12/18 – 04/19

Loan Coordinator/Document Recov- ery Specialist

Freedom Mortgage, Mount Laurel, NJ

01/15 – 04/18

Loan Officer

Freedom Mortgage, Mount Laurel, NJ

08/13 – 01/15

Owner/Entrepreneur

Best Pet Kennels (Website Business)

06/11 – Present

Health & Life Insurance Sales &

Annuities & LTC Insurance Bankers Life & Casualty, Mount Laurel 05/2009-10/2010

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