Accounts Receivable Insurance Claims
Resume:
SUSAN
ALFANO
********@*****.***
Conroe, Texas 77304
SKILLS
Accounts Receivable
Insurance claims and denial processes
Negotiation
Customer service and assistance
Claims
File and records management
Strategic thinking skills
Problem-solving
Proficient in Dentrix
Documentation abilities
Worker's compensation insurance
Understanding of medical terms
Patient contact
Insurance industry experience
Insurance coverage verification
Coordination of benefits across multiple plans
EDUCATION
New Iberia Senior High School
New Iberia, LA • 05/1981
High School Diploma
CERTIFICATIONS
HIPPA Training - August 2022
OSHA Training - August 202
PROFESSIONAL SUMMARY
Results-driven Insurance Coordinator offering 30-year proven success in maximizing reimbursement from wide range of insurance providers. Accomplished in improving accounts receivable and account management when providing exceptional service to patients. Eager to bring talent and expertise to growing healthcare organization.
WORK HISTORY
WILLIAM C. WAMBAUGH, DDS - INSURANCE COORDINATOR
THE WOODLANDS, TX • 02/2018 - Current
Run all applications of Dentrix software, answer multi-line phones, schedule appointments to production goals, verify and follow up on insurance claims, posting insurance payments and individual payments, presenting patient treatment recommendations including financial arrangement, preparing daily closing reports and deposit, maintain recall system to insure schedule goals for 2 hygienists
Updating social outreach to patients
Strong customer interactions.
Increased monthly collections by 25%
Established a routine outstanding claim protocol
FLOSS Dental - OFFICE MANAGER
Magnolia, TX • 10/2017 - 01/2018
Run all applications of Open Dental and Eaglesoft, answer multi-line phones, schedule appointments to production goal, verify and follow up on insurance claims, posting insurance payments and individual payments, presenting patient treatment recommendations including financial arrangements, preparing daily closing reports and deposits, maintain recall system to insure schedule goals and carrying out marketing strategies.
Bass Pro Shops - CUSTOMER RELATIONS REPRESENTATIVE
Pyramid, Memphis, TN • 07/2016 - 11/2016
Greet all arriving customers
Secure firearms for store security purposes
Process returned and exchange merchandise
Cashier duties to include cash and credit sales..
Dr. Juan C. Bolano, DDS - FRONT OFFICE COORDINATOR
The Woodlands, Texas • 11/2013 - 11/2014
Run all applications of XLDent software, answer multi-line phones, schedule appointments to production goal, verify and follow up on insurance claims, posting insurance payments and individual payments, presenting patient treatment recommendations including financial arrangement, preparing daily closing reports and deposit, maintain recall system to insure schedule goals for 4 hygienists.
Meador Staffing Services - ADMIN ASSISTANT/DATA ENTRY
The Woodlands, Texas • 08/2011 - 08/2012
Answer telephones and relay information to callers/route calls to appropriate destinations, verify information, operate data entry software and prepare documentation, process account information, resolve inconsistencies and review data for errors, compile data from several sources before entering into digital files, keeping precise records of tasks and proofread reports, confer with department supervisor to determine work progress and provide information on changes in projects and schedule.
Dr. Jerry W. Godkin, DDS MSD - APPOINTMENT COORDINATOR
Houston, Texas • 02/2009 - 10/2009
Run all applications of Eaglesoft software, answer multi-line phones, schedule appointments to production goals, verify and follow up on insurance claims, posting insurance and individual payments, presenting patient treatment recommendations and making financial arrangements, maintain recall system for pediatric patients.
Laboratory Corp of America - HUMAN RESOURCES SPECIALIST
Houston, Texas • 01/2007 - 05/2008
Run all applications of ADP/Peoplesoft software, answer multi-line phones, manage and maintain 1300+ employee files and data, process payroll for 600+ employees, process FMLA and Disability claims, other clerical tasks under the constraints of multi-tasking.
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