Account Manager Part-Time

Michele Randall

* ***** ** ********** ******* Remotely

** ***** ** ********** ** a consummate

Sales Professional meeting or exceeding

quality Metrics Born in the United States

Preferred contact - email- **************@*****.***

Goal- To be employed by a Company where I can utilize my sales and client relations talent.

Work Experience:

Arrivia/icruise.com

June 2024 – present

Account Manager

As an Account Manager I contact members to upgrade their vacation packages for land and sea. Our vacation packages offer many perks and discounts for domestic and international travel. Our products offer our members availability to all the major cruise lines and access to bookings in 180,000 properties worldwide.

Aesthetic Advisor1 Ideal Image Med Spa - Tampa, FL

February 2022 - February 2024

As an Aesthetic Advisor1 I qualified internet leads from consumers for various aesthetic modalities. I explained the various treatments offered. I asked the consumers questions about their medical history to make sure any treatments were not contraindicated. Once the customer was qualified, I transferred them to an Aesthetic Consultant-2 for a 30- minute free zoom assessment.

Renewal Sales Representative 2-10 Home Buyers Warranty - Aurora, CO

December 2020 -February 2022

I managed key accounts to build strong relationships and drive business growth. I conducted outbound calling to consumers to renew their home warranty service agreements. I utilized my sales and customer service skills to overcome objections to maintain our customer loyalty and improve customer lifetime value.

Award Winning Coordinating Producer Multi-Media Productions - Boca Raton, FL

November 2014 to March 2020

I researched nationwide and International businesses to determine if they qualify for specific storylines for my B2B and B2C programs. Worlwide Business and Modern Living hosted by Kathy Ireland® formerly aired on Fox Business Network, Bloomberg International. Modern Living aired on Women's Entertainment Network weekly and in prime time. Our award- winning programs offered our clients global exposure, increased brand awareness and an immense third party credibility interview by kathy ireland®, CEO of her own $2.5 billion dollar a year Company. Media Productions created an intensive geo-targeted marketing campaign to gain maximum return on investment. I am the proud recipient of the prestigious 2017 Award for excellence in sponsored programming. I produced a segment focusing on Elevate Rehab which focuses on a holistic approach to combating multiple addiction disorders. Here is the link to my award winning production: https://www.youtube.com/watch?v=W6BLiLqNvRI

Inside Sales Ice, Inc. DBA Advanced Tech Support - Boca Raton, FL

October 2012 to October 2014

I accepted Inbound Calls to assist clients with their computers. The software they purchased entitled the customer to a free diagnosis. I recommended appropriate services based upon the diagnosis. I always treated the older customers with the same care and respect as I did my parents and grandparents. Technology can be stressful and frustrating for our older generation. My calls ended with superior satisfaction and trust.

Inbound Sales Agent for National Saveology.com - Coconut Creek, FL

January 2009 to July 2012

Saveology was a 3rd party retailer selling cable tv, internet and home phone products for National Providers such as Comcast, Time-Wwarner Cable, Cox Communications, Charter, Verizon Century Link, AT&T and Dish Network. I sold appropriate products based upon provider footprint. I also assisted the marketing department to help drive business through search engine optimization for generic and branded leads. I was chosen to be part of a team that competed against another 3rd party retailer for a mystery client. My team scored satisfaction rating metrics at 98% to 100% consistently.

Outbound/Inbound Promotional Marketing Sales Representative Wyndham Vacation Resorts - Coconut Creek, FL

May 2003 to January 2009

I made outbound calls to timeshare owners and their referrals and former guests who previously toured a resort property. The purpose of the promotional vacations were part of Wyndham Resorts marketing campaigns for resort tours converting to timeshare sales. I also sold vacations to fifty affiliated Company clients via inbound transfer calls. One of our campaigns included a ride along at the Walt Disney World Richard Petty Driving Experience Nascar track with a race car driver. I was chosen to attend training at Carnival Cruise Lines to increase cruise sales. I was successful in increasing sales by 15% in one month.

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