Customer Service Representative
Resume:
JANICE A. JACOBSON
******.*.************@*****.*** · https://www.linkedin.com/in/janice-jacobson-a49800206?l · Dedicated customer service representative looking to obtain a position with a reputable company I can grow with. Where my 20 plus years of B2B prior employment skills can make a profit for the company. Exceptional ability to build rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities EXPERIENCE
02/2023– 06/2023
OUTSIDE SALES CONSULTANT, TRUGREEN
Assisted existing and new customers with finding the perfect pest control or lawn treatment plan for their specific location and properties needs.
11/2022 – 02/2023
SALES ASSOCIATE, RESORT CONSULTANTS GROUP
Worked in the Timeshare exit industry assisting timeshare owners legally cancel their contracts Customer Serice
09/2022 – 12/2022
CUSTOMER SERVICE, WORKING SOLUTIONS
Verified interested partied in getting quotes on their car insurance 09/2020– 12/2020
SALES ASSOCIATE, SOUTHEAST ENERGY
Making outbound residential calls on an automated dialer average calls per day range 200 -250 Switching customers, gas and electric suppliers.
08/2019 – 12/2019
PAID PETITIONER, COCO’S TREEHOUSE
Averaged 10 signatures' an hour Canvassed to ask voters to sign petitions for various campaigns 06/2019 – 08/2019
SALES REPRESENTATIVE, DISCOVER VACATIONS
Contacted local residents to respond to their inquiry regarding a discounted vacation for going to a short seminar explaining the different time shares available. 04/2018 – 05/2019
SALES AGENT/CUSTOMER SERVICE, DEFEND AMERICA
Customer service representative taking inbound calls from residents looking to install Home Security
2
equipment through GE electric.
02/2010 – 08/2011
APPOINTMENT SCHEDULER, COOL DUCTS A/C & HEATING
Assisted new and previous customers with scheduling their yearly maintenance. Also conducted cold calls to local residents to promote business. Maintained an average of 4-7 new appointments per week
02-2004 – 08/2006
NEW BUSINESS DEVELOPMENT, T3 TECHNOLOGIES
Developed new business opportunities for growing companies introducing a new Plug Compatible
mainframe marketing hardware and systems programming services to Federal, State, and local government, US Military branches, Manufacturing and Financial Companies, etc. Tasks included data
entry updating and maintaining the database as well as building a rapport with potential customers.
Conducted using several methods of correspondence such as phone email 03/2002 – 08/2004
SALES AGENT, DC COMMUNICATIONS
Spoke to Business owners across the US regarding their local and long-distance phone service as an outbound sales representative. Averaged 20- 30 new phone lines to the service peer week EDUCATION
01/1999
GED, PALM HARBOR UNIVERSITY HIGH SCHOOL
2002
COMPUTER INFORMATION SERVICES, FMU
Plans to return to finish degree
SKILLS
• Computer multi-tasking - working in
numerous screens while staying engaged
with customer Tech skills.
• Independent problem solver.
• Ability to manage multiple tasks, setting
priorities where needed Independently
problem solve, with the ability to function
without constant supervision
• Previous call center environment
experience
• Ability to learn new workflows and tasks
quickly
3
ACTIVITIES
Swimming and reading are two of my favorite hobbies. And I’m a Member of the Citizens Climate Lobby and I help as an Advocate for climate change.
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