Customer Service Technical Support
Resume:
Highly organized individual with **+ years of experience in ensuring the proper delivery of documents and updating records to show new information, as well as handling numerous document types in the Oil & Gas, Manufacturing and Medical Industries. I also am currently working on completing my P6 Certification for Construction Scheduling.
WORK HISTORY
IPS RESOURCES, ROSSFORD, OH AUGUST 2022 – FEBRUARY 2024 PROJECT ASSISTANT/DOCUMENT CONTROL – 4 NW IOWA SITES
• Performed work according to project schedules and established quality standards.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Completed multiple tasks simultaneously to optimize project completion.
• Handled administrative duties, filing, and errands.
• Created and updated records and files to maintain document compliance.
• Provided technical support to project stakeholders to help meet project objectives.
• Monitored and reported on project risks and proposed solutions.
• Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
• Tackled array of tasks under watchful eye of project manager.
• Offered technical support and troubleshot issues to enhance office productivity.
• Maintained open communication by presenting regular updates on project status to customers. SOUTHERN NATIONS - NEW ORLEANS, LA
DOCUMENT CONTROL APRIL 2021 – AUGUST 2022
• Provided support for document controls and worked with contract documents.
• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Carefully reviewed all documents and reports for completeness and accuracy. PLANT PROCESS FABRICATORS, LLC – KILGORE, TX MARCH 2020 – APRIL 2021 OFFICE MANAGER/ASSISTANT HR
• Onboarding of all New Hires
• Monitor all employee PTO requests.
• Monitor all employee attendance.
• Monitor all employee corrective action reports.
• Payroll
• Created and generated all reports concerning labor tracking & man hours for customers. R.C.E. INDUSTRIAL, LLC – KILGORE, TX FEBRUARY 2017 – MARCH 2021 OFFICE MANAGER/ASSISTANT HR
• Onboarding of all New Hires
• Monitor all employee PTO requests.
• Monitor all employee attendance.
• Monitor all employee corrective action reports.
• Turning in employee time/pto for Payroll.
• Consolidate Company Credit Card purchases.
• Reconciliation of Company Bank Accounts
• Create POs for purchases.
AMEGA SYSTEMS, LLC – LONGVIEW, TX FEBRUARY 2015 – AUGUST 2016 OFFICE MANAGER/ASSISTANT HR
• Onboarding of all New Hires
• Monitor all employee PTO requests.
• Payroll and Payroll Tax Deposits, 1099’s
• Accounts Payable and Accounts Receivables
• Collections
• Assist in moving company’s accounting information from QB Online to QB Desktop Enterprise
• Answer Phones, Greet Clients, and Customers
• Create POs for purchases.
• Work with CPA firm in regard to companies’ financials and yearly income tax. BAKER HUGHES – KILGORE, TX JUNE 2014 – FEBRUARY 2015 BILLING
• Hard copy and electronic filing of company records.
• Process transactions to be billed.
• Assisted with preparation of reports, presentations, spreadsheets, and correspondence.
• Create BOL’s for chemical delivery.
DANIEL R. THEESFELD M.D. - LONGVIEW, TX MARCH 2013 – JULY 2013 Document/Record Keeper
• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Evaluated current document processes, suggested methods for change and implemented successful improvements.
• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
SAVOY TRUCKING – CONYERS, GA
DOCUMENT CONTROL/PAYROLL JUNE 2012 – MARCH 2013
• Streamline communication between drivers and the owner of the company.
• Distribute electronic payroll.
• Scan and file hard copy as well as electronically file driver records.
• Create End of Month reports of driver deliveries. FLINT ENERGY SERVICES - KILGORE, TX JUNE 2010 – MAY 2012 JOB COST/EQUIPMENT COORDINATOR
• Enter all employee time sheets and post to batch for payment.
• Issue Purchase Orders
• Review Equipment Statements, call for missing invoices, revise, and receive equipment invoices to be sent to Corporate Office for payment.
• Collect and log DOT logs to be sent to Lee Trans Service Inc
• Collect and scan all driver fuel receipts to Corporate Office for review.
• Allocate Fuel purchases to correct jobs.
• Allocate all purchases from Ford Quality Fleet to correct unit numbers and cost code.
• Distribute and track all fuel cards.
• Track all vehicle registrations, request check for registrations that are due and distribute to correct employee.
• Review and Print Work Orders for Mechanics
• Scan and electronically file all paperwork, as well as file a hard copy. SOFTWARE EXPERIENCE
MS Office,
JD Edwards
SAP
QuickBooks
Sage 50/Peachtree
Lytec Scheduler
e-Md's Scheduler
Viewpoint Team
Bluebeam
EDUCATION OCCUPATIONAL LICENSE / CERTIFICATION
Union Grove, Gladewater, TX OSHA 30 Certification
High School Diploma/GED Telehandler Class VII Forklift Safety Training Certification CPR & Basic First Aid Certification
Confined Space Certification
Fall Protection Certification
Sexual Harassment Training Certification
Notary of Public Certification State of Texas
REFERENCES
Available upon request
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