Customer Service Data Entry
Resume:
Jisheca Graham
Professional Summary
Diligent analytical person with a resourceful approach to challenges and organized style. Leverages Customer Service skills to maintain a professional relationship to increase profitability and driven business results.
Work History
UPL Technology - Lab Technician
Kingstree, SC 6/22 – 1/23
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Performed routine physical property and analytical testing of commercial formulations using standard test methods.
• Worked closely with other lab associates to complete daily activities efficiently and in a timely manner.
• Reported testing results to supervisor and production team lead.
• Maintained records and data entry into excel/SAP tracking programs.
Nan Ya Plastics - Fiber Optic Technician
Lake City, SC 4/21 – 2/22
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Resolved, repaired, and installed fiber optics systems.
• Developed sensor indicators and conducted timely inspections to secure optimal fiber performance.
• Executed cabling with precision for underground and underwater cabling requirements.
• Kept track of signal strengths of different devices, such as televisions and telephones, to provide adequate performance.
*******.********@*****.***
Kingstree United States
Skills
• Configuring equipment
• Troubleshooting systems
• Documenting activities
• System Repair
• Safety practices
• Issue and Complaint Resolution
• Customer Service Skills
• Excellent written and verbal
communication
• Data entry and Maintenance
• Efficient and Detailed Oriented
• Time Management
Education
06/2016
Kingstree High School
Kingstree, SC
High School Diploma
Market Source - Customer Service Representative
Florence, SC 9/2018 – 10/2020
• Generated leads
• Met and exceeded departmental goals.
• Negotiated all contracts with perspective clients.
• Utilized knowledge of company's production and executed schedules for product installation.
• Offered advice and assistance to customers’ needs or wants.
• Provided customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold times.
• Updated account information to maintain customer records. Nan Ya Plastics - Fiber Optic Technician
Lake City, SC 12/2017 – 9/2018
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Conducted site surveys to validate customer's infrastructure.
• Researched and recommended network and data communications hardware and software.
• Worked closely with network administrators and server engineers to deliver quality service.
• Read blueprints and schematics to correctly place equipment.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
References upon Request
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