Salt Lake Customer Service

Jeremy Thomas

Salt Lake City, Utah Cell 385-***-**** ***********@*****.***

Summary

Enjoy being on the road and have excellent driving skills. Constantly on the move, being physically active and delivering packages while providing excellence customer service. Skill Set

Bilingual Delivery Driver Sales & Marketing Forklift & Heavy Equipment CAD Welding Medal Fabrication Roofing Expert

Work Experience

D.B. Thomas Fine Artwork Centerville, Utah

Art Technician (2022-Present)

• Setup and removal of art exhibits

• Sales

• Traveling across the country to Sale Artwork at different establishments United States Postal Service Salt Lake City, Utah Carrier (2021-2022)

• Deliver and collect mail on foot or by vehicle under varying road and weather conditions

• Routes or cases all classes of mail in sequence for efficient delivery independently or by another

• Rearrange and relabel cases, routes or cases all classes o mail in sequence of delivery along an established route

• Prepare and separate all classes of mail to be carried by truck to relay boxes along

• Collects mail from street letter boxes and accepts letters for mailing from customers

• Get customer signatures for registered, certified, and insured mail

• Delivers and collects charges on customers postage due, and C.O.D. mail

• Furnish customers with postal information and provide change of address cards as needed

• Operate varies types of postal equipment

• Use portable electronic scanner

• Distribute incoming mail from postal trucks

UPS Salt Lake City, Utah

Seasonal Deliver Driver (2020)

• Successfully delivered packages all over the Salt Lake Valley

• Strategically pull and sort packages by address to increase number of package deliveries made in one day

• Assisted other drivers at the end of each day by splitting and delivering remaining packages

• Excellent customer service skills

• Physically fit

• Superb driving skills

Infinity Roofing Salt Lake City, Utah

Roofing Sales Specialist (2019-2020)

• Sold over 20 million in net sales surpassing goal by 30%

• Establish new accounts and develop trusting relationship with new customers

• Meet with potential customer and gain trust to win business

• Evaluate roof damage to determine replacement or repairs

• Process business correspondence, create proposals, cost estimate worksheets, contracts and other related documents

• Educate customers on roof damage and repair process, address concerns, and explain how insurance coverage works

• Work with insurance adjusters, inspect damage to determine cost, and assist with coverage approval process.

• Work closely with new key customer walking them through the process step by step from beginning to end of installation

• Created solutions for customer complaints/issues that may arise through the process Renewology Salt Lake City, Utah

Welder/Fabricator (2017– 2019)

This was a startup company who converted low value plastic into petrochemical products. The machine needed to do this did not exist. As an integral part of the team, I used plans provided by the engineers, then entered into C.A.D. (Computer Aided Design) to create manufacturing parts required to build the machine that recycles the material.

• Built machine to convert recycled plastic into different types of fuels.

• Collaborated with engineers to problem solve and find solutions to ensure recycling process working properly

• Maintained machinery such as industrial grinder, industrial flare, extruder and other petrol related machinery to keep recycling process in progress

• Forklift, heavy equipment operation, daily welding and fabricating

• OSHA safety compliance

Salt Lake Valley Chrysler Dodge Jeep Ram Salt Lake City, Utah Sales Manager (2013-2017)

• Selling vehicles only after thoroughly understanding and exhibiting capabilities, features and characteristics.

• Qualifying buyers for the purchase after thoroughly understanding their interest and requirements, building rapport, and matching them to appropriate car models.

• Sealing the deal after negotiating the price, overcoming objections, completing purchase or sales contracts, explain the process of provisions, offering and explaining financing options, warranties and services, collecting payments, and delivering cars.

• Comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting different competitive models and examining cars.

• Expand customer base and strengthening the loyalty of existing customer through suggested trade- ins, greeting drop-ins, answering questions, accepting and acting upon feedback, recommending promotions and sales campaigns.

• Continuously upgrade the job-related knowledge through participating in various educational opportunities like workshops and professional publications.

• Establishing and maintaining a follow-up system with customer to encourage increased business referrals.

Education

BYU Idaho Rexburg, ID (2001 – 2003)

• Business Associate of Science Degree

Utah Valley University Orem, UT (2009 – 2010)

Bachelor’s Degree, Criminal Justice

Reference

• Upon request

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