Customer Service Sales Associate

Tiffany Dendy

Chesapeake, United States ***** • 757-***-**** • *********@*****.***

Professional Summary

Exceptionally reliable and driven Lead Sales Associate with proven success in leadership, customer satisfaction and sales goal achievements demonstrated over 22 years of experience and extensive knowledge of Verizon products and services. Enthusiastic team motivator with thoughtful and deliberate leadership style.

Skills

Time Management

Team Leadership

Sales and Marketing

Active Listening

Engaging with Diverse Customers

Telecommunications

Vendor Partnerships

Cross-Selling and Upselling

Customer Service

Verbal and Written Communication

Interpersonal Communication Skills

Work History

Senior Sales Specialist, 03/2011 to Current

CrossMark – Chesapeake, VA

Trained, coached and mentored new sales associates for maximum performance Consistent knowledge and updates on Verizon FiOS products and services Inspire and promote high morale amongst sales

Recognized as top sales representative for Verizon FiOS quarterly recognition meeting, contributing to company revenue by securing over 1000+ units sold in product sales each year Monitored sales team performance and provided constructive feedback in the absence of Sales Manager

Contributed to company revenue by securing over 1,000+ services sold in product sales per year

Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities

Built and cultivated strong long-term quality relationships with customers and leasing management communities to promote long term business growth. Developed, maintained and utilized diverse client base. Networked at events and by telephone to expand business profits and revenues Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Led sales team to exceed quarterly sales goals.

Sales Team Lead, 02/2010 to 03/2011

MarketStar – Virginia Beach, VA

Expanded sales revenues by identifying opportunities and executing customized marketing plans for Verizon FIOS products and services offered in marketed area Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.

Exceeded sales goals, increased revenue and facilitated sales trainings for new products and services.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Resolved order issues efficiently and enhanced customer satisfaction ratings. Monitored weekly sales to write reports for senior leadership and streamline operational processes.

Created and implemented marketing strategies and proposed innovative ideas to attract new clients.

Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.

Customer Service Representative, 05/2000 to 10/2009 Verizon Communications Inc – Virginia Beach, VA

Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for Verizon FiOs products/services Responded to customer requests for products, services and company information. Cultivated customer loyalty, promoted repeat business and improved sales. Responded proactively and positively to rapid change. Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff. Trained new personnel regarding company operations, policies and services. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Education

High School Diploma

Tidewater Community College - Norfolk, VA

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