Customer Service Financial Services
Resume:
Kerry A. Foster
Philadelphia, PA. 19104
*************@*****.***
Summary:
20+ years service as an Educator working with individuals, families, and community. Work History:
8/2022-Present. Greater Hope Christian Academy, Philadelphia, PA
*Instructed and designed differentiated learning curriculum to meet the diverse needs and student’s learning styles.
* Provided guidance counseling to students and families, which was the precursor to the family learning center as a part of the school’s vision.
*Ascertained scholastic funding for students post secondary learning. Supported the institution’s vision, mission and state’s policy. Sat proxy in absence of principal.
*Participated in strategic planning with administration, which included Governance, Alumni Relations, and Public Relations-a multi-networking plan within and without the institution. 5/1/2022-8/2022: Lyft. PHILADELPHIA, PA. Transported people and intellectual property to specufued destination. Moreover, provided customer service to clientele. 6/8/2020-5/1/2022: Randstad Employment Services (Vanguard), Customer Service Retirement Representative.
Develops basic knowledge of products and services, the overall financial services industry through classroom training, on-the-job training, and self-study.
* Provides high quality client service across Institutional Participant Services by responding to participant phone inquiries and providing account and plan information from various information systems.
* Identifying routine participant needs/problems with urgency, professionalism, and efficiency; determining
alternative solutions; resolving the problem using current workflow procedures.
* Initiating transactions for participants including loans and withdrawals.
* Providing industry knowledge to fund performance and retirement investing.pants including loans and withdrawals.
1/6/2020-3/23/2021: Lois’ Learning Tree, Inc
Assistant Director Early Education.
* Ensure a safe, happy, and stimulating environment for children.
* Manage and coordinate curricula with staff that complies with state and federal requirements.
* Ensure that center facilities are safe for children and comply with laws and regulations.
* Evaluate and purchase materials, equipment, and supplies.
* Manage and support teaching staff and promote their professional development.
* Interview, hire, and train new staff members, ensuring they meet all policies and legal requirements.
* Complete ongoing training and courses to remain up to date on daycare standards and procedures.
* Communicate and meet with parents regarding their children and the center’s policies.
* Develop and facilitate a marketing and communications plan. 2017-2020: Greater Hope Christian Academy.
Adult Education Communications’ Facilitator.
*Instructed, led, and encouraged adult students to enjoy learning and embracing the English language as they were inspired to communicate in writing an effective and Hu dynamic manner.
*We developed a new approach to effective writing was found in the impasse of the students' damaged social-emotional self.
*They explored the social damage via reading relevant texts as therapy to express themselves.
*Corrected faulty decision-making processes vis-vi writing that used introspection to better learn more about themselves, to relate more authentically, and take the time necessary to express themselves.
*Learned to understand that the relationship between their word is the same as the relation within themselves, others, and the world.
*Given weekly projects that facilitate creating counter-narrative reimagination as they learn to persevere through the tedious Editorial process required for good writing, and better decision making.
10/2014-3/2017: UCD Bike Patrol: Patrol/Shift Supervisor (Corporal) Phila., Pa 19104.
*Ensured appropriate training and assisting in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
*Assisted with the communication of policies, company announcements and job openings through a consistently updated READ file at the site.
*Assisted in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
*Reconciled security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
*Assisted Account or Field Operations Manager and manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists 2010-2014: Coalition of Schools Educating Boys of Color: Sankofa Passages Program
Professional Development Specialist/Program Facilitator
*The only cultural rites of passage program in the nation that facilitated the socialization process of mentoring at-risk young men of color throughout the school district of Philadelphia.
*Program provided in-school services that engaged the psychosocial emotional development, content area class intervention, small group therapeutic intervention, implementation of ritual and hands-on activities, cultural instruction and exposure, academic support and vocational support. 1992-2008, Grace Temple Christian Academy/Greater Hope Christian Academy, Philadelphia, PA
Teacher/Counselor/Vice-Principal
*Instructed and designed differentiated learning curriculum to meet the diverse needs and student’s learning styles.
* Provided guidance counseling to students and families, which was the precursor to the family learning center as a part of the school’s vision.
*Ascertained scholastic funding for students post secondary learning. Supported the institution’s vision, mission and state’s policy. Sat proxy in absence of principal.
*Participated in strategic planning with administration, which included Governance, Alumni Relations, and Public Relations-a multi-networking plan within and without the institution. Education:
BA. 1986. Cheyney University, West-town, PA Mathematics
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