Customer Service Financial Consultant
Resume:
Milagro Brisco
Brandon, FL *****
**************@*****.***
Work Experience
Financial Consultant
Strategic Consulting Services - Remote
July 2023 to Present
My role in driving financial performance and strategic decision made within the company operations. I was responsible for calls both inbounds and outbounds or up to 8 hours of talk time a day. Top 25% in production out of 400+ sales reps. Part of a remote division where I exceeded company expectations. I was responsible for credit pulls and helping customers make the right financial decisions. Debt settlement and loans.
Senior Account Representative/ Collector
D & A Services LLC - Saint Petersburg, FL
June 2012 to May 2023
My role as a collections specialist is to serve as the liaison between the creditors and consumers. Im in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. I collect on pre legal/ legal accounts. Trained and tested on state and federal guide lines.(FDCPA) (FTC) and (CFPB) High customer satisfaction skills. Top collector for many of years. I’ve collect for the Top creditors such as Bank of America and American Express. I received Awards and Certificates for my top performances.
Education
Bachelors in Criminal Law Science and Administration University of Phoenix
January 2012 to December 2016
Skills
• Account Management
• Negotiation
• Phone etiquette (10+ years)
• Customer service (10+ years)
• Accounts receivable (10+ years)
• Medical collection (10+ years)
• Accounts payable (10+ years)
• Accounting (10+ years)
• Debits & credits (10+ years)
• Maths (10+ years)
• Financial concepts (10+ years)
• Account reconciliation (10+ years)
• Sales
• Analysis skills
• Financial services
• Debits & credits
• Cash handling
• Google Docs
• Financial planning
• Negotiation
• Customer service
• Account management
• Technical sales
• Salesforce
• Bilingual
• Remote Worker (5 years)
• Typing
Languages
• Spanish - Intermediate
Awards
Excellence Award
September 2022
Excellence Award
In Recognition Of My Valuable Contributions 2022
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