Customer Service Team Leader
Resume:
Stephanie Allen
************@*****.***
QUALIFICATIONS
o Skilled team leader and team player - able to optimize and coordinate logistics of multiple projects both on teams and individually
o Expert ability to communicate clearly and effectively with a diverse audience in both written, verbal and visual form
o Excellent analytical competence, problem-solving abilities, and time management skills o Expert at implementing, updating, and maintaining training processes and procedures EXPERIENCE
Executive Director / Director of Sales and Marketing January 2020 to August 2022 Logan Creek Retirement Community
Oversees the day to day operations of 42 apartment retirement community
Promoted from Activities Specialist to Director of Sales and Marketing within 4 months, increasing revenue by 48%
Manages a staff of 14 employees, responsible for hiring, training, performance reviews and weekly scheduling
Responsible for managing community budget on a weekly, monthly, and yearly basis
Serves on local Chamber of Commerce to enrich and integrate Logan Creek in the local community
Increases the efficiency of team through coaching and creative problem solving
Maintains compliance with local and state health codes, including proper Covid-19 response protocol
Hosts community tours and engages in full-cycle placement of new residents
Ensures the health and happiness of current residents by upholding excellent customer service standards
Responsible for developing and executing high-yielding marketing plans to build revenue Yoga Instructor and Reiki Practitioner February 2017 to March 2020 Anacortes Yoga Studio
Sojourn Yoga and Massage
Maintained awareness and connection with each student, assessing individual needs based on skill level and injury status
Provided a high level of customer service to build a high level of trust and confidence amongst clients
Consistently filled classes to maximum capacity through social media and word of mouth marketing strategies
Responsible for maintaining a clean and comfortable studio before and after classes
Assisted with financials such as billing and payment collection
Collaborated with team by keeping open communication and participating in team meetings Store Manager November 2009 to March 2015
Fresh and Easy Neighborhood Market
Managed team of 8-15 to accomplish time-sensitive tasks and provide a high level of customer service
Collaborated with management team to drive sales and improve customer experience
Trained new and current employees on company policies and procedures
Completed daily inventory counts and orders for the store utilizing handheld devices and data management programs
Responsible for daily opening and closing procedures including cash counting, receiving truck, and securing the store
Prepared and analyzed daily/weekly business reports to track sales and prevent loss
Created company-wide SOPs and training materials for new cash counting procedures
Utilized across multiple stores throughout the Southern California region to improve store performance through specialized training
Executive Assistant June 2007 to March 2009
Notice, Inc.
Assisted owner and designers for a contemporary women’s sportswear line
Responsible for networking and maintaining relationships with manufacturers, regional sales representatives, and production team
Captured photos of products and utilized photoshop to edit marketing materials
Oversaw internship program and trained new interns EDUCATION & CERTIFICATIONS
High School Diploma, Lemoore High School September 2007
Certified Speaker, AACP October 2020
Certified Personal Trainer, National Academy of Sports Medicine December 2019
Certified Reiki Master, Sojourn Reiki Training April 2019
Registered Yoga Instructor, Sojourn Vinyasa Training October 2017 ACCOMPLISHMENTS
Awarded “Most Upbeat” from the Chamber of Commerce in Mount Vernon in 2022.
Increased Logan Creeks revenue by 48% in four months.
Awarded the Super Star award at Fresh and Easy three times for going above and beyond References Available Upon Request
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