Support Analyst Test Technician
Resume:
MARK A. HELLWIG
Euless, Texas
***********@*****.***
SUMMARY:
I need a job ASAP so I am offering to work for free or minimum wage until you are able to evaluate my skills and abilities. Which Should be documents in time frame of evaluation. At that time, we could discuss my new compensation, in writing. If you do my feel I have satisfactory skills, I will refund to you whatever compensation I have received, thus far. I also would request the above mentioned be included in my onboarding documentation. I am making this offer due to I was injured on 2022 and was unable to work.
Have a 20 year plus back ground in electronics, mechanics, optics and testing.
Proficient with most hand tools and measurement tools..
Although I have been working mostly I.T. positions, would like to return to manufacturing.
Where my problem solving skills, knowledge of assembly methods, computer systems and hand tools would benefit the company.
Using my MCSE would be an asset to your manufacturing environment.
I would be interested in a assembly, engineers aide or test technician positions.
Or anything that would lead up to any of these.
Am a dedicated and reliable employee. I arrive to work on time everyday
PROFESSIONAL EXPERIENCE
Decision One/U.S.Bank June 2020 December 2021
Computer Engineer in a self-directed environment
Respond to trouble tickets, in a U.S Bank building which is mostly abandoned.
Reach out to users on company provided Cell Phone and laptop.
Diagnose network issues for at home users and office staff.
Contacting users and scheduling remote meetings when replacing and setting-up computers.
Addressing all issues trouble shooting assets.
Setting them up with users information, outlook, skype, Teams, VPN retrieving files.
All types of break fix using remote connections and screenshots.
Required to obtain Numerous HP certifications
AIG/Apolent Staffing March 2020 April 2020
Helpdesk/Install
Tech Project Cancelled due to the Coronavirus
Image new and old dell laptops.
Respond to trouble tickets thru Email.
Using Bomgar remote and Emails.
Copart/Kelly Technical Services June 2019 March 2020
Tear down and rebuild laptops.
Image and Re-Image new dell 3050 computers.
Reimage returned Dell 3020 – 3070 Field computers.
Image M1 Samsung phones and M2 tablets.
Trouble shoot as needed.
Screen assumed dead Samsung M1 phones and revive a Re-image.
Process in coming packages and mail.
Sort, Organize Straiten making neater various areas of the warehouse.
Trouble shoot PD43 printers.
Acara Solutions
Optics Tech
March 2019 May 2019
Assemble Electronic optical devices\
Read assembly instructions.
Read assembly Drawings.
Discuss issues with engineering.
Send and read emails to various departments.
DynCorp/Object Win Staffing April 2018 October 2018
User Support Analyst
Remove hard drives and memory, preparing laptops and desktops for salvage.
Build up tear down Computers and Servers.
Use physical labor to stack sort monitors and printers in store rooms.
Answer phone calls supporting users with variety of issues.
Assist users with Multi Factor Authentication
Reset accounts and passwords for Active Director, Outlook, VPN People Soft and other applications
Sort, Document and Catalog Printers and monitors in storage.
Use physical labor to stack sort monitors and printers in store rooms.
Scanning Asset tag, serial number and product ID into SharePoint and Excel documents.
Migrate laptops to widows 10.
Decrypting hard drive Using MacAfee.
Verifying user is not in legal hold status.
Remote assistance using: SMS and Skype.
Northrup Grumman October 2017 – March 2018
Desktop Support
Assist users via phone and SMS
Reset passwords Active Directory and numerous other applications.
Using Sophos security delete Certificate and recovery.
Outlook Configuration digital signatures and setting up preferences.
Reset pin and trouble shoot users with Active client Mini token.
Help locked out user using Bit-locker
Assist users with VPN issues.
Assist users with smart badge.
Remote in user computer using ADMIN privileges to make elevated level changes
Assist user with Windows and Knox Android phones. Reset passcode, sync email and reset account.
Alcon Laboratories Short term project June – July 2017
Deskside support Analyst
Migrated computers to windows 10.
Log migrations in build tracker.
Deliver laptops to employees (New employees, repairs and upgraded laptops).
Connect docking station, monitors and printers wired and wireless.
Connect and trouble shoot wireless connections.
Physically retrieve laptops from managers for terminated employees.
Process terminated employees and computers.
AstraZeneca December 2016 – April 2017
Support Analyst
Supporting AstraZeneca field and office agents.
Assisting users using Active Directory to reset password.
Using password station to look-up status on the account, and to unlock or reset the account.
Assist users with various applications.
Help users with WIFI and VPN connections.
Proving users by phone, remote desktop and GoToAssist
Chubb insurance August 2016 – October 2016
Refresh Tech
Working independently with and without Supervision.
Disassemble: Docking station, Dual monitor, Basic Peripherals, Printers local and network.
Disassemble multiple computer workstations for entire floor.
Reassemble per individual users’ instructions at new location on a new floor.
Northrop Grumman June 2016 – August 2016
Break fix Printer Tech (One Week Project)
Closed tickets assigned by local I.T. group.
Located and installed drivers for Windows, applications and hardware.
Assisted users with all issues. Including connections, mapped drives and file systems.
Guide IT, Farmers Branch, TX October 2015 – February 2016 Migration Technician (5 Month Project)
Interfaced with senior staff thru entry level users within a multi-national insurance company to:
oCreate and closed tickets routing to appropriate group.
oLocated and installed drivers for Windows, applications and hardware.
oAssisted users with all issues. Including connections, mapped drives and file systems.
oWorking independently with and without Supervision.
oSchedule migration appointments,
oProvide clarification on the task to be completed,
oPerform the user’s file migration using remote desktop technology, and
oPrepare the user’s computer for a follow-up installation of backup software
oWindows XP, Windows 7, Windows 10.
Prepared and submitted daily progress reports to the project manager.
Sygnetics, Inc. Onsite locations DFW Area May 2012 – July 2012
Dell Refresh (L4) Lead Tech on-call on-site
Upgrade memory to larger memory sticks.
Replace PC’s and kiosk according to pre-determined list and locate them in the store.
Allow PC’s and kiosk to run in start-up mode and selecting the correct prompts.
Volt Technical Resources Fort Worth, Texas January 2012 – March 2012
Verizon Help Desk Specialist
Assist users with on-line time sheet, supply order form, travel and expense reports.
Configure users XP and Windows7 pc, laptops using Bomgar remote access.
Trouble shoot, errors and configurations when entering time, order form or T&E reports.
Nation Best Sports, Arlington, Texas February September 2011 Texas Rangers Ballpark
Desktop Support Technician
Setup wireless clients and connect to wireless network.
Helped visiting vendors configure printers to wireless printers.
Trouble shoot printers which are printing incorrectly.
Responsible for problem solving and repairing hardware, OS and wireless issues.
Administer/DRN Fort Worth, Texas June 2010 - January2011
Exchange Administrator
Working independently with and without Supervision.
Create and closed tickets routing to appropriate group.
Located and installed drivers for Windows, applications and hardware.
Assisted users with any and all issues; network connections, mapped drives and file systems.
Mosaic Technology Group, Inc. Fort Worth, Texas February 2010 – June 2010
Install Tech
Working independently with and without Supervision.
Locate and installed drivers for Windows, applications and hardware.
Performed break / fix and tear downs.
AT&T Dallas, Texas January 2009 - March 2009
U-Verse Tier 2 Tech Support
Create and closed tickets routing to appropriate group.
Located and installed drivers for Windows, applications and hardware.
Assisted users with any and all issues; network connections, mapped drives and file systems.
Adams Engineering ( ACET) March 2013 – April 2015
Veterans Administration Technical Analyst
Create and closed tickets routing to appropriate group.
Located and installed drivers for Windows, applications and hardware.
Assisted users with all issues. Including connections, mapped drives and file systems.
Support by phone and email Veteran support staff.
Create tickets routing to appropriate group.
Reset passwords and enable accounts on various systems.
Viewing confidential and sensitive documents attached to tickets in secure depository.
Connect to Citrix server.
Reset Active Directory passwords and configurations.
Windows XP, Vista, Windows 7.
FSI International October 2000 – February 2001
Integration Technician
Using test procedures and monitoring electronics testing and performance of mechanical, electronic assemblies
on sub-assemblies and final assemblies, including pneumatic and hydraulics.
Building up of wafer-fab machinery and robots, using blueprints and basic math for mapping floor layouts.
Running all electrical cables, water and vacuum lines.
Installing control boards and connecting cables to various locations.
Following data collection and analysis.
VARO LLC October 1995- July 2000
Aircraft Technician II
Assembly of PCB, sub-assemblies, final assemblies and wire assemblies using microscopes.
Fabricated aircraft parts with blueprints, drills, huck rivet guns, auto-countersinks and power tools.
Electronic/Mechanical and Aircraft Assembly required building heat sinks and pcb’s.
Worked as touch-up, wire bonding soldering flat packs resistor and other components.
Testing using test procedures from engineer drawings, also following data collection.
Texas Instruments July 1979 – July 1994
Electronics Tech/ Optics Tech/ Mechanical Assembly
Worked from blueprints, engineer drawings, schematics and assembly instructions, also verbal and written instructions test area, Q.A., Supervisors and engineering.
Work as an assembly, sub-assembly tech and Engineers Aide.
Repair, testing troubleshoot and repair on the spot, switching from different electro-mechanical sub-assemblies and final assemblies to higher priority.
Working according to mil-spec and ansi workmanship quality standards.
Have used microscope and tweezers in working with small parts resistors, transistors, integrated circuits, flat packs and mag-wire using hand tools and soldering systems.
Cleaned optic using harsh chemicals using finger cots and darkrooms.
Mounted optics in various housings and mountings using various one and multi-part potting.
Worked as Engineering Aide testing final assembly, circuits troubleshooting electronics and testing.
Conducted electrical equipment testing using volt meters and power supplies.
Have worked in a clean room with highly sensitive components, using
Auto-collimator and oscilloscope.
Conducted system test levels, using test fixtures and gauges.
Presented systems to customer and all associated documentation.
Have performed testing down to components on mother-board level.
SOLDERING AND CONTROL PANELS:
Have performed many tasks involved in control panel circuit boards & cables, using engineer drawings, blue prints and schematics.
Using straight, twisted pair & pigtail wires. Wiring from only a few wires to several thousands.
Performed touch-up soldering of highly sensitive and congested pcb’s.
Performed wire bonding in modifications of retrofitting pub using adhesive
dispensers.
Operated and monitored solder dip conveyor system monitoring levels and
temperatures.
Three years continues masking-demask, component removal soldering using MIL-STD 2000A on high quality PCB encapsulating and sealing pcb’s and other assemblies.
Have manufactured power supplies and other electro-mechanical modules using various soldering techniques hook splice, non-splice, turret, gold cup.
Soldered using MIL-std-2000-A, surface mount, though hole mounting, resistors, diodes, capacitors, integrated circuits, flat packs & tacking wires to PCB traces.
Have soldered and crimped wires on components, heat sinks & connectors.
SEMICONDUCTOR/WAFERFAB:
Have worked on Polaris 2000-3500 clusters, as a set-up, tear-down and check-out technician.
Am familiar with all plumbing chemical, vacuum and coolant lines.
Have installed required robots, chemical cabinets, routed corner dispense lines and all associated cables without routing diagrams.
Was responsible to fabricate and assemble parts as of priority.
Manufacturing:
Have worked on pneumatics and hydraulics, installing blast doors, pressure regulators and associated air lines using military specs.
Am proficient with most hand tools, hammer, punch, tap, HELICOIL insertion tools,
wrenches, screwdrivers, needle nosed pliers, side-cutters safety-wire pliers, calipers.
Have mastered many simple to complex, highly technical assignments without prior knowledge. Am able to learn and successfully assemble any and all mechanical, electronic and optical assemblies. Have conducted my own workgroup several times with up to 20 people, handing out work assignments, reporting to supervisors of all levels engineering, test, and other work groups. Completing assignments ahead of schedule with high quality.
Have worked with and without supervision on all shifts and been in charge of my own workgroup.
TECHNICAL SKILLS
Aircraft assembly:
Assemble and manufacture LAU-7, Maverick and Pylon missile launchers. Using air drills with #30, #40, 3/16” and ” bits, dreamers’ reamers, blackspot faces up to 2”. Also, high torque air drills, fabricated parts, Quack and Buch auto drill- auto threader, used B-1/2-B-6 as a sealant.
Used 3”, 6” and 12” bits auto, free hand countersinks, cleco wrenches, and edge router.
Used rivet squeezer, Huck rivet gun and rivet shaver.
Able to drill out rivets without damage to the hole area.
QUALITY CONTROL:
ISO9000 Training
Used calipers, micrometers, 6” scale, microscope and torque wrenches checking tolerances.
Have inspected incoming mechanical, electronic, optical parts and sub-assemblies using detailed engineer drawings.
Conduct inspection of tools, age control and calibrations
Performed first article inspections, completed NCR’s and ECN’s.
PROFESSIONAL TRAINING
Texas Instruments Lewisville, Texas
ISO 9000 Training, MIL-STD-2000 Operator/Q.C. Recertification, Component Removal/Rework Certification, Workgroup Leadership, Problem solving
PC And LAPTOP TROUBLESHOOTING
Knowledge of start-up sequence. Established skills of most internal mechanical components, power supply, hard drive, cd- rom, motherboard, monitor, memory ram dram, sdram IRQ’s.
DELL: customer Service and Technical support for all Inspiron and latitudes no boot/no post situations, lockups, teardowns.
Operating System reinstallations (all windows versions), diagnostics, bios setup; boot sequence.
TECHNICAL SKILLS
Soldering
Microscope
Hand tools
Engineering
Calipers
Power tools
Technical Reading
Volt Meter
Measurement Tools
TRAINING AND CERTIFICATIONS
Aircraft and Structural Assembly Tarrant County College Texas
Microsoft Certified Desktop Support Technician (MCDST) - C.C.I. Training, Texas
Microsoft Certified Systems Administrator (MCSE) / S / + messaging - Techskills, Texas
A+, N+ Certification – C.C.I. Training, Texas
Sec+ Certification - TechSkills, Texas
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