Customer Service Patient Care
Resume:
Kayla Bolden
Tylertown, MS *****
***********@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to secure a job where I can utilize my skills with a growing company where I can move up.
Skills
Venipuncture
Specimen Preparation
Infection Control
Donor screening
Sanitation and sterilization
Blood collection
Paperwork Processing
Patient Care
Communication abilities
Quality Control
Specimen handling
Patient support
Butterfly needle technique
Syringe method
Pediatric phlebotomy
Customer Service
Experience
Phlebotomist, 04/2024 Current
The Blood Center Of Central Texas New Orleans, LA
Verified patient information prior to specimen collection.
Maintained a clean, safe, and organized work environment.
Adhered to HIPAA guidelines regarding patient privacy.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Followed all safety protocols when handling hazardous materials.
Maintained accurate records of collected specimens and test results.
Documented patient information into electronic medical records system.
Provided excellent customer service while interacting with patients.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Lead Sales Associate, 01/2023 04/2024
Dollar General Store Jayess, MS
Identified opportunities for process improvements within the sales department.
Provided customer service to ensure satisfaction.
Maintained neatness and cleanliness throughout the store environment.
Provided excellent customer service by addressing customer inquiries in a timely manner.
Managed inventory levels by placing orders as needed.
Assisted with the training of new sales associates.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Private Care, 02/2019 06/2021
Ms. Irene Magee Jayess, MS
Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Administered medications as instructed by physician or nurse practitioner.
Changed bed linens and maintained a clean living environment for the client's safety.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Provided companionship and monitored health condition of clients.
Transported clients to doctor appointments and social events.
Maintained confidentiality of patient information at all times as per HIPAA regulations.
Education and Training
01/2024 Our Time Is Now Career College McComb, MS
Certificate Phlebotomy Tech
[3.0] GPA
03/2008 Ashworth High School Norcross, GA
High School Diploma
2008: Honor Roll
3.0 GPA
Certifications
Phlebotomy Tech
References
References available upon request.
Contact this candidate