Human Services Case Manager

Priscilla Moore *** S Johnston Avenue, Hamilton, NJ 08609 *********@*****.*** 646-***-****

Objective – To obtain a meaningful position in Social and Human Services to aid those in need the most.

Education

TCI College of Tech New York

Associates of Applied Science Dec 2014

Major: Human Services

ACE Business School Apr 2005

Associates of Applied Science

Major: Secretarial Science

Skills

Human Services

Human Services-Child Psych, Individual Counseling Adult & Children, Substance Abuse-Addiction, Group Dynamics, Geriatrics, Home Health Aide, Psychometrics, CPR/First Aid, CDL Class C, Life, Health, & Annuities Insurance License Agent

Software

SPSS Statistics, Microsoft Access, Outlook, Excel, Word, PowerPoint, Lotus Notes, Microsoft Office, DHS CARES, HOME, & CAP, Foodhold Care Management

Office Management

Electronic Health Records, Type 60 wpm, 10 Key Calculator, Transcription, Dictation

Experience

Midway Living, Inc.

DHS Case Manager -Families - 42.5 hrs/wk 08/23-Present

●Provide comprehensive services to individual clients and families residing in cluster apartments, which includes assessment, case planning, developing an Independent Living Plan, case facilitation and management, counseling, referrals, information workshops and support groups

●Coordinates with other program staff and local agencies to provide short and long term care necessary to meet the needs related to moving families to permanent housing

● Manages a caseload of families and children residing in the shelter.

●Provides counseling intervention services to residents and coordinates all client services as identified in the Independent Living Plan (ILP) Service Plan

●Responsible for intakes and assessments for families referred to the shelter by DHS

●Conduct home visits at least twice a week to meet and discuss resident’s Independent Living Plans

●Conduct bi-weekly progress meetings with residents to assess progress

●Provide crisis intervention and short-term individual counseling

●Provides information and counsel families on services and planning to move into permanent housing

●Advocate on behalf of clients for public assistance and entitlements with city agencies

●Case management, preparation of case records, prepare monthly and quarterly statistical reports

●Mediate for internal conflicts in the living quarters

● Facilitate groups and conducts of educational presentations for communities

●Provide updates as appropriate and assist clients in reporting any challenges to moving to permanent housing

●Serve as an advocate and liaison between the family and various agencies, such as HRA and ACS

●Maintain routine administrative responsibilities to include the preparation of correspondence, maintain files, mail, emails, and telephone calls

Samaritan DayTop Village, Inc.

DHS Case Manager - Single Adult Women - 40hrs/wk 10/22-8/2023

●Responsible for aiding clients requiring social service assistance; In collaboration with the clients interview and evaluate clients and formulate Independent Living Plans.

●Locate and make use of local appropriate community resources for clients; and relocate clients to permanent housing.

●Establishes professional relationships with clients and engage them in permanency services.

●Review all documentation establishing clients eligibility for program and pre-screen for nonshelter alternatives.

●Create and maintain clients files;conduct initial intake and psychosocial assessment of clients needs and periodic reassessments.

●Collaborates with clients prepares initial and periodic revisions of independent living plans including short term and long term clients goals.

●Assist clients in obtaining their goals by referring them to permanent housing opportunities, identifying and locating community resources for clients and by making referrals to appropriate services.

●Work with clients to break through barriers to clients goals, assist clients in advocating for themselves and in moving towards self-sufficiency.

●Monitors clients progress towards their goals via regularly scheduled contact and document via progress notes.

●Follow up with clients and with referral organizations regarding clients contact and progress with organization.

●Generate and Provide weekly reports

ACMH, Inc.

Health Navigator/Care Coordinator - 40hrs/wk 02/22-10/2022

●Responsible for the assessment and engagement of clients around health and wellness and the development of a comprehensive care plan.

●Develops rapport with clients in order to engage them in improving their health and wellness.

●Administers standardized health and psychosocial risk screenings according to Health Home protocols and timeframes.

●Utilizes health screenings to identify interventions and develop a comprehensive care plan

●Collaborates with members of the care team to identify needs and develop a plan to help client achieve optimal health outcomes.

●Implements tasks outlined on the care plan and ensures follow up and continuity of care between client interactions.

●Regularly reviews and updates the care plan to correspond with services being provided.

●Documents all interventions and attempted contacts in the EHR in accordance with program standards.

●Works in collaboration with care providers to address Gaps in Care

●Assesses domiciled client’s living conditions by conducting home visits

●Works with family members and other collaterals of the client’s choice to facilitate planning and delivery of care

●Provides comprehensive transitional care following hospitalization events in accordance with ACMH Critical Time Intervention (CTI) Protocols.

●Reviews new information and complex cases with PCP and multidisciplinary team and incorporates recommendations into the care plan.

●Facilitates care delivery by scheduling appointments, obtaining necessary information, and arranging transportation.

●Utilizes evidenced based practices, such as motivational interviewing, to empower clients to grow and attain goals.

●Embraces the team model by collaborating with members of the team and providing support as needed

●Identifies community resources and makes referrals as needed.

●Supports client goals and serves as an advocate on client’s behalf

●Administers CSD funds (Client Service Dollars) and submits required documentation

●Regularly participates in team meetings and weekly clinical conference

●Attends in-service training as requested

The Doe Fund, NY

DHS Adult Parolees Case Manager – 35hrs/wk 04/16-2/2022

*Manages a Caseload of thirty-five plus clients

• Coordinates access to services, benefits and recovery-based supports

• Assist clients with goal setting and self-development

• Conducts groups on various topics

• Presents information to prospective clients

• Maintain current, accurate, and complete timely documentation of progress in individual client records

• Provides crisis intervention

• Provides information to referral sources

Swissport USA, JFK Airport

Passenger Service Agent - 30hrs/wk 05/15-12/15

●Responded to passenger enquiries and aided passengers as in when required

● Administered ticket sales via cash/cards, assisted customers at the check-in gate, & monitors baggage areas

● Boarded and disembarked passengers on and from aircrafts

● Announced public announcements over a tannoy system

● Escorted small children, elderly and disabled passengers onto flights

Women in Need, NY

DHS Residential Aid - 35hrs/wk 08/11-12/12

●Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs

●Monitored children and adults to maintain an orderly program

●Made regular rounds to ensure that residents and areas were safe and secure

●Communicated with other staff to resolve problems with individuals

●Controlled access of facility entrances of visitors and residents

●Accounted for census reports of head-count of residents

Aegis Communications Group, NY

Licensed Health Agent - 35.5hrs/wk 09/10-03/12

●Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

●Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Express Professional Employment, VA

Lab Technician - 35hrs/wk 07/09–07/10

●Inspected, tested, or measured materials, products, installations, or work for conformance to specifications

●Measured dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers

●Recorded inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded

●Marked items with details such as grade or acceptance-rejection status

●Discarded or rejected products, materials, or equipment not meeting specifications

●Collected or select samples for testing or for use as models

Caliper Incorporated, VA

Administrative Assistant – 35hrs/wk 07/06-11/09

●Used computers for various applications, such as database management or word processing

●Created, maintain, and enter information into databases

●Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material

●Maintained scheduling and event calendars

●Completed forms in accordance with company procedures

●Scheduled and confirmed appointments for clients, customers, or supervisors

Metropolitan Council on Jewish Poverty, NY

DHS Housing Specialist - 35hrs/wk 03/03-05/06

●Interviewed HRA benefit recipients at specified intervals to certify their eligibility for continuing benefits

●Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights

●Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy, and to determine eligibility status

●Interviewed and investigated applicants for public assistance to gather information pertinent to their application, escorted clients on housing interviews and attended DHS mandatory meetings

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