Customer Service Specialist

Latoyia Danielle Smith

***** ********* **** ******

● NLR, AR 72227

Cell: 501-***-****

**********@*****.***

Summary

Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. I am seeking to leverage interpersonal skills to build customer loyalty for a company who can match my skill level as we help each other grow.

Skills

oDetailed-oriented

oCustomer service-focused

oOrganized

oExcellent communication skills

oTeam player

oPositive reinforcement methods

oCharting and record keeping

oActive listener

oReliable and punctual

oComplex problem solver

oApproachable

oDependable

oMulti-line Phone System Expert

oDocument Management

oAdministrative Support

oData Entry

oMail and Package Delivery

oMicrosoft Office, Excel

oSign language Interpreter

oYardi

oOnesite

Experience

Crestwood Elementary School 08/2012-12/2014

Developed interesting course plans to meet academic, intellectual and social needs of students. Organized activities that developed children’s physical, emotional and social growth. Frequently substituted in office and classroom areas. Physically and verbally interacted with children throughout the day. Collaborated daily with classroom teachers to keep activities running smoothly. Worked during the day.

Wal-Mart Supercenter 11/2005-07/2017

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provide back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Answered phone calls and transferred out to selected departments. Worked during the night.

Rights of passage 10/2018- 12/2019

NIGHT COACH COUNSELOR! As a Coach counselor, I provided safety and around the clock supervision for the youth in the program, and provide an atmosphere that is supportive of the needs of the students. I monitor and documented student behaviors and activities,participate and assist with educational, social, athletic and recreational activities, and work in collaboration with other professional staff to establish and/or meet the goals of each student’s treatment plan.

Terra Vista Apartments 1/2015-9/2019

I fulfilled the duties of leasing apartments and office duties. Taking phone calls and showing model units. Earned the spot to get promoted to assistant manager, by having good communication skills and having the best customer service. Onesite usage.

Elm Street Apartments 10/2019-2022

Assistant manager to the Property assisting her in all the office duties. My job is to collect rent, oversee the leasing duties and help with Annual Recertifications and other duties as needed. Walk the property with the manager as needed. Using Yardi.

Audubon Pointe Apartments 04/22-Current

Assistant manager to Property Manager assisting her in all office duties. My job is to do all recertifications oversee the office duties assist management with all her needs. Using Yardi.

References

Available upon request.

Contact this candidate