Customer Service Support

ADESUYI, DAMILOLA RHODA

Plot *, Ade Oni Layout, Olusetan Estate, Elebu, Oluyole Estate Extension, Ibadan. MOBILE PHONE: 081******** EMAIL: *************@*****.*** PROFILE

An experienced customer service professional focused on driving customer’s satisfaction and organization growth through excellent service delivery and relationship building. EDUCATION

2016 - 2017 National Youth Service Corps (Discharge Certificate) 2012 - 2016 University of Ilorin, Ilorin, Kwara State. B.A Christian Studies (Second Class Lower)

2004 - 2010 Bibo–Oluwa Academy, Ilesha, Osun State. West African Senior Secondary Certificate Examination WORK EXPERIENCE

Foodco Nigeria

Customer Service and Operations supervisor (12/2022- present)

Managed customer service operations, including online order processing, timely order fulfilment, and payment tracking to ensure smooth customer service experience.

Resolved customer complaints effectively thereby implementing ideas to enhance the overall shopping experience to customers with great satisfaction.

Proactively managed daily sales operations by achieving monthly sales targets through team management and sales optimization strategies.

Maintained and enforced standard operating procedures thereby ensuring consistent and high quality operations across multiple supermarket locations.

Monitored stock levels and effective inventory management strategies to ensure timely replenishment and consistent availability of products for customers.

Conducted regular product and sales operations training thereby equipping associates to deliver excellent customer service and maintain operational excellence. Page Financials (Ibadan Branch)

Financial Analyst (2019-2021)

Brainstormed with team members to promote public relations strategies

Evaluated and seek approvals for credit loans

Assessment of customers bank statements for loan eligibility.

Improved clients consultations and determined needs through team management

Conduct thorough loan analysis to ascertain customer’s repayment capacity. Eleos Group International, Kongi, Bodija, (Ibadan Branch) Branch Manager (2017-2019)

Handled the travel agreements for groups, couples, executives and clients withspecial needs.

Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.

Responded promptly to clients enquiries issues and complaints

Kept accurate and updated financial records on Microsoft Excel for organizational purposes

Kept updated records of customer’s payments on records for future references. SKILLS AND ABILITIES

Excellent written and verbal communication skills

Ability to improvise, be resourceful and bring up innovative ideas

Experience with Office management software like MS Office (MS Excel and MS Word specifically)

Strong organizational skills with a problem solving attitude

Attention to detail

Excellent computer and technical skills

Ability to work in a team structure

Goal Driven, Organized and Meticulous

CERTIFICATION

INSTITUTE: ACE COTERIE CONSULTING NIGERIA

Human Resources Management - 2023.

INSTITUTE: ACE COTERIE CONSULTING NIGERIA

Customer Service Relationship Management – 2023

OTHER INFORMATION

Hobbies:

Travelling, Reading and Cooking.

REFERENCES: Available on request

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