Demand Planning Customer Service

Kenneth Meadows Jr.

**** **** **** ***** • Loganville, GA 30052

404-***-**** • **********@*****.***

SUMMARY

Experienced Operations professional with 13+ years of experience working in Demand Planning. Demonstrated history of working in varied industries, driving forecast accuracy while supporting end-to-end Supply/Demand pipeline. Successfully skilled in Analysis, Retail, Strategic Planning, Forecasting, and Inventory Control.

SKILLS

oDemand Planning

oProcess Improvements

oCross-Functional Expertise

oForecasting

oSAP Demand Planning Forecast Pro

oLAGOMATE

oWarehousing and Distribution

oInventory Management

EXPERIENCE

Hettich America 9/2020 - Present

The Hettich Group is one of the world's leading manufacturers of furniture fittings.

Demand Planning Analyst

oCollaborate with Sales to get the most accurate demand plan to fill customer orders while keeping inventory at manageable levels.

oCreate forecast 1 month to 12 months.

oManage forecast for production items and imported items in SAP.

oManage stock targe values by category.

oWork with finance on yearly budgets and collaborate where there are gaps between demand plan and financial plans.

oWork with supply and production planning to understand risk and potential gaps in forecast.

oTrack back orders and make sure they go out on time with customer service.

oGather demand inputs, collaborate with 12 territory managers around the United States to input the demand plan.

oManaged new items, discontinued items, phased in and out items.

oReviewed inventory levels for stock shortages and excess stock.

Scandinavian Tobacco Group 12/2016 – 9/2020

Scandinavian Tobacco Group is a manufacturer of cigars and traditional pipe tobacco and is headquartered in Copenhagen, Denmark.

Demand Planning Manager

oCollaborated with Sales, Marketing, and Finance to create the most accurate forecast for Production.

oProvided reporting and data visibility in SAP creating 1–18-month projections.

oWorked closely with Production Management on up to date “plan to produce”.

oMet with customers and regional managers to plan and promote S&OP alignment.

oCreated Reports through business objects, excel and load to ERP System.

oResponsible for forecast of 1600 produced and imported items.

oFacilitated and helped create the S&OP process. Also, collaborated with Sales, Marketing, Finance, Customer Service and Production

oHelped create S&OP process using the Gartner IBP process

oReviewed inventory levels for stock shortages and excess stock.

oManaged 2 buyers.

The Kraft Heinz Company 6/1992 – 5/2015

The Kraft Heinz Company, commonly known as Kraft Heinz, is an American food company formed by the merger of Kraft Foods and Heinz and is co-headquartered in Chicago, Illinois, and Pittsburgh, Pennsylvania.

Demand Planner 2/2006 – 5/2015

oForecasted product for base business and promotional periods from 1-12 weeks. Analyzed trends using reports and system to come up with best forecast for future ads.

oLed forecasting and collaboration calls for Customer Business Team to discuss promotional activity and business trends.

oMaintained responsibility for forecasting over 800 SKU's.

oJDA, Manugistics, SAP, technology

Customer Supply Chain Coordinator 3/1998 – 2/2006

oHandled customer and sales inquiries promptly, courteously, and efficiently.

oEnsured customer satisfaction by following up on shipping and billing procedures through various systems. (Order Management, CFSC, Business Objects, Matrics, VMI)

oResponsible for the implementation of monthly forecasting conference calls across all business units with local and regional planners and CSC's.

oEffectively managed VMI on Food Lion and Publix with minimal out of stocks and excellent forecasting accuracy numbers.

Distribution/Control Associate 6/1992 – 3/1998

oResolved variances with inbound shipments, booked adjusting entries, reconciled, and cleared inbound in transit files.

oCoordinated the Admin/Control process for dry and refrigerated physical inventories including planning, auditing, reconciling, and reporting.

oDeveloped and strengthened inventory process controls.

oAdjusted the financial books of business units for damaged or dumped product, grab bags, salvage, product purchase, and food bank orders.

EDUCATION

Bachelor of Science: Geography Environmental Sciences – Morehead State University; Morehead, KY

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