Community Manager Guest Services
Resume:
Helen Bobbitt
Lynchburg, VA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Community Manager
Equity Lifestyle Properties - Leesburg, FL
November 2022 to Present
Community Manager. Responsible for day to day administration, rent collection, resident relations, and community improvement. Cap ex projects (millions), community inspections to insure compliance to standards, background checks on all applicants and closing activities for brokered and non brokered houses. Also responsible for invoice coding, entry and approval fees call invoices. General Manager
Cobblestone Assets - Leesburg, FL
February 2021 to November 2022
Community manager of two mobile home villages. One has 264 homes and the other has 185 homes. I was responsible for all aspects of the community including maintenance, budget, customer service, collections, rent payment entries into rent manager, phone calls, etc. I reduced delinquency rates from ten percent to 1.5% with two scheduled for eviction which will decrease it to 0.5%. Responsible for awarding contracts for all projects.
Guest Services Manager
Sun n Fun - Sarasota, FL
September 2019 to February 2021
Promoted to Manager of Guest Services. Responsibilities included those of the Supervisor as well as the following; daily revenue monitoring and reporting variance to budget, setting monthly sales goals and reporting daily results, debt collection, non occupancy monitoring for owners and securing alternative housing for their needs.
Responsible for budgeting and managing rental planning and fulfillment for over 1900 campsites and park model home sites. Also responsible for Site Post Office mail management, golf cart rental and maintenance.
Key personal skills necessary for successful customer relations and problem resolution. Other office skills include Microsoft Word, Excel, and company data systems such as; RMS, CAMPSPOT
Guest Services Supervisor
Sun n Fun - Sarasota, FL
Supervisor of a staff of six Guest Services Coordinators. Responsible for hiring and training new Employees, Responsible for scheduling the work for all coordinators to support a seven- day work week. Responsible for resolving customer reservation situations as well as resolving conflicts with customers to support a team goal of 100% customer satisfaction. Guest Services Coordinator
Sun n Fun - Sarasota, FL
November 2017 to March 2019
Make, change and/or cancel reservations. Collect, post and refund deposits when required, handle guest concerns and/or complaints, and answer phones. Prepare guest packages for upcoming arrivals. Perform retail sales on bepoz system as required. Perform opening and closing functions which include cash drawer reconciliations, sales reporting and verification. Front Desk as assigned. Sold a house when sales not available and two elite sites.
Won the top reservationist award for last three out of four quarters. Front Desk Clerk
Equity Lifestyle Properties - Long Key, FL
February 2017 to November 2017
Answered phones, coordinated guest reservations, collected payments, perform daily site closing activities including maintaining cash drawer, balancing accounts and daily cash/credit reporting. Made daily deposits including data entry into system according to proper accounts and taxes collected. Ran camp store as required and performed daily closing functions including report generation of goods sold, balancing cash/credit ac- counts and proper tax coding. Performed office coordinator duties when asked to fill in.
Left this position due to hurricane Irma which damaged the campground extensively. Supply Chain/ Facilities Manager
Varian, Inc - Cary, NC
January 2001 to October 2006
Managed receiving, inventory, purchasing and shipping functions. Responsibilities in- clued maintaining sufficient inventory levels to support manufacturing needs as well as aftermarket demands in a JIT environment. Cost reduction/containment part of daily pri- sororities. Responsible for approving all ISO certified vendors and assisting others to Bring them into compliance. Maintained all DMR records. Negotiated all contracts. Developed and maintained cycle count system managed daily shipping functions of complete sys- tems, machines and replacement parts. Performed all facilities management functions including procurement of all outside ser- vices including cleaning, maintenance, and security.
Managed up to 29 hourly, non exempt and exempt employees. Left this position to travel the United States with my husband. More employment history available upon request including; international Materials Man- ager, Shipping Manager, Foundry Quality Engineer, and more.
Education
High school diploma
Skills
• Facilities Management
• Guest Services
• Logistics
• Supply Chain
• Procurement
• Purchasing
• Negotiation
• Manufacturing
• Budgeting
• Conflict Management
• Administrative Experience
• Management
• ERP Systems
• Forecasting
• Project Management
• Property management
• Yardi
• Supervising experience
• Marketing
• Office manager experience
• Microsoft Office
• Accounting
• Property leasing
• Leadership
• Microsoft Excel
• Accounts Payable
• Pricing
• Fair Housing Regulations
• Microsoft Outlook
• Payroll
• Accounts Receivable
• Research
• Merchandising
• Contracts
• Customer service
• Property management
• Customer service
• Microsoft Office
• Team management
• Sales
• Marketing
• Yardi
• Negotiation
• Leadership
• Supervising experience
• Conflict management
• Budgeting
• Project management
• Pricing
• Fair Housing regulations
• Guest services
• Accounting
• Cash handling
• Office management
• Front desk
• Payroll
• Accounts payable
• Continuous improvement
• Purchasing
• ERP systems
• Procurement
• Guest relations
• Supply chain
• Manufacturing
• Procurement management
Certifications and Licenses
Community Association Management
June 2023 to June 2025
Certified Property Manager
Assessments
General manager (hospitality) — Proficient
December 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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