Operations Manager A Team

Krystal Jarvis

**** ******* ****** **. ***. T** Columbia, MD 21045

202-***-**** (c)

*******.********@*****.***

Summary of Knowledge/Skills/Abilities:

•Over fourteen years logistics experience including ability to multi-task, organize and prioritize tasks in a fast paced environment

•Very detail oriented, ability to track problems through to final solution

•Ability to build and ensure accuracy of various documents and reports using Microsoft Excel

•Ability to manage or lead a part of a team ensuring corporate goals are met or exceeded and customers receive high quality service

•Ability to resolve complex problems in a professional manner

Work History:

WMATA Bus Operations Manager Sept. 2022- Present

•Coaching Operators for Drive-cam events

•Issuing traffic citations to operators from local jurisdictions and following up to ensure citations were either paid, contested, or otherwise taken care of

•Processing payroll for 400+ division employees on a weekly basis

•Tracking absence, tardy, and other reports such as FMLA, workers Compensation in regards to the Operators attendance and issuing necessary discipline and referrals as per the CBA

•Tracking and monitoring allowed vacation for all 400+ division Operators under the CBA guidelines, daily and monthly quota

•Assessing accidents, incidents and occurrences for all 400+ division Operators, and issuing discipline actions per the CBA when necessary

•Taking Operators for random drug testing daily to specific designated locations

•Overseeing the bidding of routes and making sure all Operators who came back from extended time off adhered to CBA to get back on a route

•Oversee the Depot Clerks, Training staff and other admin staff

•Auditing internal system to make sure that all documentation was up-to-date such as CDL, and DOT expiration dates for 400+ division Operators

Domestic Supervisor, CEVA Logistics March 2019- Sept. 2022

•Oversee outbound operation for multiple shifts, managing a staff of upwards of 2 warehouse leads, 15 material handlers, and 4 office staff

•Ensuring all driver returns be converted, labeled, and correctly loaded into outbound trailers

•Oversee the breakdown of inbound time sensitive medical freight that in turn is routed as air freight and following through for delivery to consignee

•scanning and uploading all BOLs to internal cloud known as OneScan to be attached to each HAWB

•Oversee the return freight for Return Authorization (RA) as well as all OSD, field destroy, and donated freight

•Rating live HAWB’s for invoicing purposes

•Working towards meeting and exceeding percentages of KPI reports such as POD on dock and Outbound performance windows

•Directly working with customers on escalated orders for resolution

•Ensuring trailers are departed on time and loaded to capacity to lower cost per pound ratios

•Oversee orders pulled and processed through vendor portals as well as creating and labeling with FedEx and other carrier’s labels for LTL pick up

Overnight Warehouse Manager, Office Depot June 2017-March 2019

•Oversee entire overnight operation and manage staff of 15 including 2 leads and 13 warehouse employees

•In charge of interviewing, hiring, disciplining, coaching, performance reviews, and terminating employees when applicable

•Route balancing each night through Omnitracs to ensure that the loads were capable of being delivered the next day with little to no failure and closing routes before they are printed

•Supervising the unloading of the incoming freight as well as helping to unload the truck and sort if need be

•Supervising the scanning and loading of the freight onto the Office Depot box trucks and loading routes myself if need be

•Keeping track of and approving hourly employees PTO, as well as their weekly hours in Kronos and adjusting punches when applicable, managing light duty and FMLA

•Managing the drivers manifests, invoices, and store paperwork, ensuring they are printed, separated, and put in their boxes

•Overseeing morning load out with the drivers

•Conducting nightly stand-up meetings with the warehouse employees and driver meetings three times per week in the mornings

•Overseeing the leads on their tasks such as moving trucks, daily paper and water inventory, reports for: OS&D, daily Metrics, and PIT equipment

•Managing all 3rd shift employees online training and ensuring each one is up to date

Routing and Dispatch Manager, Translogistix March 2014-June 2017

•Create routing for outbound freight deliveries and scheduling with customers for multiple accounts on a daily basis for upwards of 12 routes

•Ensuring deliveries are met within a specific time window

•Oversee driver files ensuring they are within DOT compliance

•Dispatching on-demand courier jobs

•Answering high-volume calls and dispatching jobs accordingly

•Scheduling appointments on third party vendor websites and in charge of corresponding with all customers in a timely fashion

•Supervised approximately 35 independent contractors working on behalf of several accounts including Wayfair, Manna, AIT, Baker Furniture, Mode Transportation ensuring all daily manifests reconciled to the products lined up for delivery, customers were contacted if product was not available for delivery and trucks were loaded correctly and began delivery on time.

•Responsible for the accurate preparation of the previous days’ delivery manifest including data entry of delivery coding of all deliveries for each driver and preparation/reconciliation of the weekly delivery report researching/resolving discrepancies.

•Daily inspection of over 20 delivery vehicles to ensure trucks follow the Department of Transportation (DOT) guidelines.

Operations Manager, Cardinal Logistics Management Aug. 2012-March.2014

•Oversee approximately 20 Forward Air Solutions warehouse employees for Office Depot stores ensuring products are handled and stacked carefully, bins are processed in the correct order, corporate machinery and supplies are utilized safely and with care.

•Act as lead liaison between Forward Air Solutions, Office Depot, and Cardinal Logistics Management ensuring all products ordered are handled, packaged, and delivered in accordance with strict corporate guidelines minimizing corporate loss.

•Prepare the Key Performance Indicator (KPI), Over Short & Damaged (OS&D), and Transfer reports for upper management on a daily basis. Information provided includes;

number of in-bound / out-bound trucks, pallet counts, store counts, missing/overage/damaged/incorrectly labeled products.

•Create routing for all outbound trucks delivering freight to Office Depot stores in the DC, Maryland and Virginia area using Microsoft Excel and routing software ensuring the most efficient routes are generated by the software.

•Responsible for the accurate preparation of all required driver paperwork for delivery including freight seals, bill of lading (BOL), and driver manifests.

•Checking, filing, sorting, auditing and storing all Driver Vehicle Inspection Reports (DVIR) and driver logs.

•Created new organization of safety files ensuring the annual DOT Safety Audit was successfully passed.

•Managed all drivers’ logged hours ensuring hours were DOT and Compliance, Safety, Accountability (CSA) compliant.

•Monitored the dispatch screens to ensure timely deliveries

Operations Supervisor, First Transit Oct. 2008- Mar. 2012

•Managed the daily operations of First Transit bus fleet comprised of 45 buses and 35 routes ensuring prompt bus service for Howard County.

•Developed an understanding of the drivers Collective Bargaining Agreement (CBA) to maintain the drivers’ daily schedules in accordance with the bi-yearly union agreement bid.

•Posted and awarded open work in accordance with the drivers’ CBA.

•Trained drivers, road supervisors and other operations supervisors.

•Ensured staff was compliant with OSHA, DOT and FMCSA rules and regulations including company and union policies

•Responsible for the keying of accurate payroll data for 120 employees on a daily basis.

•Responsible for the accurate filing by vendor of all invoices matching the correct invoice to each account report for both operations and maintenance.

•Responsible for participation in company job fairs for other corporate locations including working with Human Resource managers creating over 500 new employee files and computerized profiles.

•Preformed background checks on prospective employees using USIS

Education:

Prince George’s Community College Largo, MD 2018

Currently enrolled and taking classes towards a Business Management Degree.

Bowie State University Bowie, MD 2005-2006

Completed one year of basic college courses in the Honor’s Program, maintaining a 3.0 GPA. Courses completed; Calculus, English, Health, Psychology, French.

St. Vincent Pallotti High School Laurel, MD 2005

3.4 GPA. Advanced courses included; AP biology, Advanced Western Civilization, and Calculus.

Computer Skills:

•Knowledgeable in Microsoft Word, Excel, Publisher PowerPoint and Outlook.

•Knowledgeable in QuickBooks, Kronos, Dayforce and PeopleSoft

•DATASTREAM, QQUEST, CXT, SAUCON, APPIAN, TMW, XCELERATOR,

AS400, WMS, OMNITRACS, ROADNET, MATRIX, XTuple (dispatching/routing software)

Certifications:

•Spotted Lanternfly Certification, 2022

•Reasonable Suspicion Certification, 2019

•Transportation Security Administration (TSA) Certification, 2011, 2019

•Security Threat Assessment Certification, 2011, 2019

•Hazmat Handling Certification, 2019

•Forklift, Electric pallet jack Certification, 2018, also JJ Keller certified to retrain on PIT equipment

•Ride behind certified, 2019

•Safety Leader Certification, 2009

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