It Support Help Desk

Mahmoud Abdelhafiz

443-***-**** *******.*.**********@*****.*** Baltimore, Maryland

https://www.linkedin.com/in/mahmoud-abdelhafiz

EDUCATION-

CompTIA Network+ N10-008

AWS Cloud practitioner certificate Bootcamp.

IT Help Desk for Beginners

Pursuing Microsoft AZ-900 Azure Fundamentals Certificate. Pursuing Microsoft Active Directory.

Pursuing Google IT support professional certificate. AL NEELIN University (Cairo University branch of Khartoum)–faculty of commerce. Computer science academy.

High School-Egyptian school in Sudan.

SELTI (Sudan national center for languages)

SKILLS

o Proficiency in using the Internet and web applications. o Native Arabic speaker, fluent in English Speaking, Reading, and writing. o High Proficiency in using Microsoft office suite, office tools (Computer, Printer, Scanner), and Photoshop. Quick learner, precise, hard worker and excellent supervision skills and team player.

o Outreach Navigator.

EXPERIENE

Generation Junior Cloud Practitioner Program February 2023 - June 2023 Training Participant (in progress)

● Participating in a 19-week Jr. Cloud program, and spent over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts.

● Developing knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.

● Soft skills, Creative problem solving and professional communication.

● Good understanding and demonstrate BSM Skills (Growth mindset, Orientation to details, future orientation, Adaptability, Persistence).

Feb 2018 – Present: People Encouraging People, homeless outreach department, conduct visits to various agencies, shelters, and hospitals to recruit clients for the program.

• Outreach Navigator, screen clients upon admission, obtain complete psychiatric and medical health history.

• conduct coordinate client care and collaborate with other social and community agencies, advocating for clients; refer clients to other treatment facilities/community resources as required.

• Participate in community mobile treatment related meetings, client care conferences, clinical programs, etc.

• Assess acute health problems of clients to determine the most appropriate health care provider and make referrals.

• Act as a liaison between the Agency and various community programs.

• Serve as a resource for other staff members in the development of the case management role with their clients.

• Provide advocacy and appropriate resources for clients, collaborates with Social Service staff to assist with case management needs related to addictions, mental illness, homelessness, domestic violence, pregnancy, family issues and on-going support.

• Excellent verbal, written, and listening communication skills within the English language.

• Proven, high quality customer service (internal and external customers)

• Ability to work collaboratively.

• knowledge of English usage.

• Knowledge of available community resources.

• knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data.

• knowledge of moderately complex analytical principles and techniques

• Ability to collect, compile, edit, classify, and tabulate statistical and qualitative data.

• Ability to establish and maintain a good working relationship with co-workers, clients and the general public.

• Ability to explain an agency’s purpose, programs, and operations.

• Ability to maintain activity logs, prepare statistical reports and complete simple forms.

• Ability to prepare and present ideas and information clearly yet concisely.

• Ability to understand and explain community resources and services that provide assistance to the homeless

• Ability to motivate others.

• Ability to research community resources.

• Skill in the safe operation of automobiles and other related vehicles

• Solid ability to analyze situations carefully and adopt appropriate courses of action.

• Ability to understand and adhere to the duties, methods, and procedures required by the position.

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks.

• Ability to effectively communicate to large and small group audiences.

• Proficient with Microsoft Office Suite or related software.

• HMIS Trained / Coordinated access Certified, and accomplished training to the new team members.

2009 – 2016: Documents controller at Dar Al-Handasah Group, In three projects.

1-KudayTawers: Ministry of finance, Makkah Saudi Arabia. Using PWS Program.

2-CorrectionFacilities: Ministry of Interior-Riyadh, Saudi Arabia. Using PCM Program.

3-PNU, Princes Norah Bent Abdul-Aziz University: Ministry of finance- Riyadh, Saudi Arabia .Using PCM Program.

- Proficiently review, assess, and validate contractor-generated documents on site, ensuring accurate approval status or identifying areas needing reassessment.

- Efficiently manage timelines by coordinating document reviews among engineers using a systematic approach.

- Distribute hardcopy submittals to site engineers while ensuring strict adherence to submission deadlines.

- Monitor and track the progress of received submittals, consistently generating detailed periodic reports (daily, weekly, or monthly) upon request.

- Implement and maintain an organized filing system for original annotated documents, ensuring an efficient record-keeping process.

Contact this candidate