Customer Support Senior Process

***********@*****.***

Summary

• Overall, *.* years of Experience in Business Process Services –

Customer Handling and Logistics Process.

• Having experience in working with international and domestic customers.

• Having experience in voice and non-voice processes.

• Experience in inbound and outbound calls.

• Experience in chat process.

• Hands-on experience in international logistics process.

• Capable of working with a team as well as individuals.

• Engage in client calls and meetings on a daily base.

• Adept at multitasking and working efficiently in fast-paced environments.

• Ability to reach the short-term customer schedules, in both planning and executing the technical activities.

• Ability to learn Domain Knowledge, related to the application within a short period of time.

• Ready to take up new challenges and roles.

Educational Qualification

BCA – from, Vivekanandha Arts and Science College for Women, Sankari (2015-2018). Job Title History

Worked as a Customer Support Executive with Just Dial Limited, Coimbatore from June 2018 to May 2021.

Worked as a Customer Support Associate with Tech Mahindra Limited, Chennai Currently working at Senior Process Associate with Tata Consultancy Services Limited, Senior Process

Associate

PH : +91-877*******

DHARANI SIVALINGAM

from June 2021 to Aug 2022.

Sep 2022 to Jan 2024.

Tata Consultancy Services Limited

Products Undertaken

Client :

Role : Senior Process Associate

Duration :

Responsibilities:

• Worked in TTH Logistics domain as Senior Process Associate in a group of twenty five members in three different processes like Data Correction, Allocation, and Coordinates the US besed Logistics.

• Spearheaded a comprehensive address data enhancement project, collaborating with cross- functional teams to add missing information, clarify ambiguous details, and optimize address accuracy, resulting in a 50% reduction in delivery errors and improved operational efficiency.

Tech Mahindra Limited

Products Undertaken

Client : US,India

Role : Customer Support Associate

Duration :

Responsibilities:

• Worked as Customer Support Associate to handle inbound customer inquiries and complaints via call, email and chat, provide appropriate solutions and alternatives within the time limits.

• Follow up to ensure resolution, provide information including delivery time and other queries related to the product.

• Fulfill invoice requests on purchased products.

Just Dial Limited

Products Undertaken

Client : India

Role : Customer Support Executive

Duration : June 2018 – May 2021

June 2021 to Aug 2022

UK, US, CANADA

Sep 2022 - Jan 2024

Responsibilities:

• Worked as Customer Support Executive to handle outbound customer inquires via call, provide information as per the customer needs.

• To promote client business as per their needs.

• To create own business sites to business employer. Declaration

I hereby declare that the furnished details are true to the best of my knowledge. Date: (Dharani Sivalingam)

Place:

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