Certified Phlebotomy Technician
Resume:
SUMMARY
Newly Certified Phlebotomist with extensive training and hands-on experience in
venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. EXPERIENCE
Springhill Post Acute & Memory Care - Phlebotomy Technician Springhill, LA • 10/2022 - 02/2023
Ouachita Valley Medical Center - Unit Clerk
Camden, AR • 09/2022 - 01/2023
CONTACT
************@*****.***
Springhill, LA 71075
SKILLS
EDUCATION AND TRAININ
G
Phlebotomy Technician
South-West Medical Center
Prescott, AR • 02/2023
High School Diploma
Penn Foster High
Jakeena West
• Performed venipuncture and skin puncture on patients of all ages. Collected blood samples in a safe and sanitary manner according to established procedures.
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• Labeled specimen containers with patient information accurately and legibly.
• Prepared paperwork for laboratory orders, including appropriate coding. Assisted physicians with special procedures such as arterial draws and bone marrow collections.
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• Ensured that equipment was properly maintained and sterilized between uses.
• Processed specimens to ensure accurate results.
• Obtained specimens from adults, children, and infants for laboratory tests.
• Educated patients regarding the procedure and answered any questions they had. Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
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Verified patient identification prior to collection of specimens using two forms of ID verification.
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• Ordered office supplies, equipment, and other materials as needed. Scheduled appointments for patients and coordinated transportation services when necessary.
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Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
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Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
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Prepared discharge summaries following completion of a patient's stay in the facility.
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• Medical Terminology
• Attention to Detail
• Data entry
• Empathy
• Communication
• Ability to multitask
• Hand Eye Coordination
• Detail oriented
• Being a team player
• Health Education
• Sanitation and Sterilization
• Medical Records Review
• Specimen Preparation
• Blood Collection
• Paperwork Processing
Medical Records
Management
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• HIPAA
• Biohazard Disposal
CVS Pharmacy - Remote Healthcare Customer Service Representative Orlando, FL • 08/2020 - 12/2022
Save A Lot - Cashier
Magnolia, AR • 08/2018 - 05/2022
• Reviewed medical records for completeness prior to release or transfer of files. Scranton, PA • 08/2020
• Acted as liaison between patients and family members and healthcare providers.
• Assisted in the preparation of patient charts and medical records. Greeted patients, answered phone calls, and provided general information to visitors.
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• Performed data entry into an electronic health record system.
• Maintained confidentiality of all patient information.
• Provided support to physicians and nursing staff with administrative tasks.
• Organized and maintained filing systems for patient records.
• Scheduled appointments for patients using the electronic health records system. Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
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Collected payments from patients and entered them into the billing system accurately.
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Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
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Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
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• Maintained client confidentiality according to HIPAA regulations at all times.
• Updated patient files in accordance with company policy and procedure guidelines. Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
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Verified patient demographic information in order to ensure accuracy of data entry.
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Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
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Generated monthly performance metrics reports based on customer feedback survey results.
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Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
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• Managed customer inquiries through telephone, email and social media interfaces. Greeted customers and answered any questions they had about the store's products and services.
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• Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Balanced daily transactions on a computerized point-of-sale system.
• Conducted price checks for special orders or discounts as requested by customers. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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Contact this candidate