Technical Support Sales Specialist
Resume:
PROFILE
Innovative individual
offering diverse skills in
scripting, testing and
administration.
Leverages planning,
reporting and data
analysis to build
sustainable solutions.
Critical thinker with
clear communication
style.
CONTACT ME
*.********@*****.***
Howard Village
Tagapo Sta. Rosa
Laguna
EDUCATION
TERTIARY EDUCATION (2013-2017)
Central Bicol State University of
Agriculture
SECONDARY EDUCATION (2009-2013)
First Baptist Christian Academy Sorsogon
City
SKILLS
Remote Systems Management
Computer Configurations
Functionality Testing
Technical Troubleshooting
Customer Relations
Opening and Closing Procedures
Enthusiastic Communicator
DANIELLE
MARIE
BADONG
PRIMARY EDUCATION (2003-2009)
First Baptist Christian Academy Sorsogon
City
WORK EXPERIENCE
SUTHERLAND LEGAZPI ALBAY - RESERVATIONS SALES SPECIALIST (DECEMBER 2016 - FEBRUARY 2017
Responsible for making reservations, answering customers' questions, and selling additional products and services. Also, processes payments and sends receipts and confirmation of the booking to clients.
CONCENTRIX SAN LAZARO - TECHNICAL SUPPORT (MAY 2017 – FEBRUARY 2019) Responsible for resolving issues related to computers, phones, tablets, modems, internet, networks, software, would also perform tasks such as: Answering customer questions to learn about their situation.
VXI MUÑOZ - TECHNICAL SUPPORT (JANUARY 2020 - JULY 2020) Assisting Customers with their Internet issue, TV cable and landline phone. Conducts troubleshooting steps to resolve the customers issue. AFNI DON ANTONIO COMMONWEALTH BILLING COLLECTIONS - (SEPTEMBER 2020 – DECEMBER
2021)
Responsible for resolving overdue bills and collecting payments from those who owe. Must ensure to keep the employer’s assets safe while also making sure those responsible for unpaid bills are contacted immediately.
ACQUIRE ASIA ORTIGAS -TECHNICAL SUPPORT (JANUARY 2021 - JULY 31, 2022) Responsible for retrieving hacked accounts, making sure that it will be secured for the account holder, conducts investigation and critical thinking for problem solving. TDCX ORTIGAS - TECHNICAL SUPPORT / FOR E-COMMERCE (AUGUST 1 2022 - JANUARY 31 2023)
Oversee and optimise various aspects of e-commerce operations, including website functionality, user experience, product listings, managing inventories, processing orders, online payments, order fulfilment and customer service. ASURION NUVALI - TECHNICAL SUPPORT SPECIALIST (MAY 5, 2023 - SEPTEMBER 5, 2023) Evaluate and assist with customer concerns. Sell Asurion smart home and other products on every call. Explain device capabilities, wireless carrier data product offerings and company policies.
Contact this candidate