Call Center Health Care

****************@*****.*** +639*********

CATHERINE RICO CARIAGA

PHILIPPINES

Work Experience

Position: Cook

Catchy Events and Parties

Job Description:

Prepare large quantities of food to be served at weddings, conventions, meetings, and other large events or gatherings

Ensure ingredients and final products are fresh

Follow recipes, including measuring, weighing and mixing ingredients Maintain food safety and sanitation standards

Calm demeanor to work in a high-stress, fast-paced environment Occasionally serve food

Cooking at events and parties allows me to showcase my skills and share my love for cooking with others. It brings me joy to see the smiles on people's faces as they enjoy the meals I have prepared for them. Over the years, I have honed my skills and developed my own unique style of cooking that is sure to impress even the most discerning palates.Cooking has always been a way for me to express myself and connect with others, and I am grateful for the opportunity to do what I love while bringing happiness to those around me. Quezon City, Philippines

2019 - Present

Position: Health Care Service / Caregiver

Sacred Angel Maternity Hospital Philippines

Job Description:

Assisted clients with activities of daily living, including bathing, dressing, and grooming. Administered medications and provided medical support as needed. 2021 - 2022

Position: Call Center Agent (TSR 1)

TELETECH Philippines

Job Description:

Assisted customers with inquiries, concerns, and complaints. Provided information about products, services, and policies 2018 - 2019

Position: Call Center Agent (TSR L1)

SITEL Philippines Corporation Philippines

Job Description:

Escalated complex issues to supervisors or managers as needed. Maintained a positive and professional demeanor at all times. 2016 - 2017

Position: On call Caregiver

Job Description:

Assisted clients with activities of daily living, including bathing, dressing, and grooming. Administered medications and provided medical support as needed. 2022 - Present

Position: Census Area Supervisor

Philippine Statistic Authority Philippines

Job Description:

Supervised and managed a designated census area, overseeing the enumeration process and ensuring accurate data collection.

Recruited, trained, and supervised a team of census enumerators, providing guidance and support to ensure adherence to procedures and timelines. 2015 - 2016

TRAININGS AND

CERTIFICATIONS

HCS / CG: Assisting Patient with Colostomy; Basic First Aid with Certificate; Basic Nursing Skill’s Enhancement; Tracheostomy Care; Suctioning; PEG / Nasogastric Tube Feeding; Catheter Care; HGT / CBG Care

Certificate of Completion: Health Care Services and Caregiving Covid Care Seminar with Certificate

End of Life Care Seminar with Certificate • Oxygenation Seminar with Certificate Phlebotomy with IV Therapy Certificate

Practice with Certificate

Theories and Approaches Applied to Nursing

TOR with 882 Hours of Health Care Services and Caregiving Understanding Dementia Seminar with Certificate

Position: English Language Teacher

Spelish Academy South Korea

Job Description:

Planned and delivered lessons according to curriculum guidelines. Prepared teaching materials, such as lesson plans, handouts, and visual aids. 2012 - 2013

Position: : Teacher

Barangay Capri Day Care Center Philippines

Job Description:

Planned and delivered lessons according to curriculum guidelines. Prepared teaching materials, such as lesson plans, handouts, and visual aids. 2011 - 2012

Position: : Instructor

Our Lady of Lourdes Technological College Philippines Job Description:

Communicated with parents and guardians regarding student progress and behavior.

Participated in staff meetings, professional development, and parent-teacher conferences.

2009 - 2010

Educational Attaintment

Health Care Services and Caregiving 2021 - 2022

Global Care Training Center Philippines

Masters in Business Administration

Metro Manila College Philippines

2009 - 2010

Bachelor of Science in Hotel and Restaurant Management 2005 - 2009 Our Lady of Lourdes Technological College Philippines Skills and abilities

Compassion/Empathy

Patience

Communication Skills

Observation

Time Management

Flexibility/Adaptability

Basic Medical Knowledge

Personal Care

Meal Preparation

Mobility Assistance

Household Management

Problem-Solving

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