Customer Service High School

Tonia Hunter

Cell: 281-***-****

Email: *************@*****.***

Summary

Extremely organized and disciplined Administrative Associate with strong years’ and extensive experience in Customer Service and Office Administrative.

A sensible individual who is known for working collaboratively with all levels of office staff.

Education

●Bossier High School, Bossier Louisiana

High School Diploma

●Ayers Career College, Shreveport Louisiana

Computer Office Technology Diploma

Skills & Competencies

●Proficiency and intermediate knowledge of Microsoft Word, Excel, Access, PowerPoint, Adobe10 CashPro, Local Order Entry, Advanced ProWatch, SAP, Ariba MyBuy, Great Plains, ERT Systems.

●Accounts Payable/Receivables/Collections

●10-Key by touch and Data-Entry

●Dispatch and Customer Service

●Knowledge of filing systems: Manual and Electrical

●Office equipment skilled with photocopier and scanner etc.

Employment History

Tax Analyst Assistant

LyondellBasell LLC

07/2023 to present (Temp)

●Process daily invoices in SAP and distribute mail.

●Send certified mail, packages with FedEx and UPS that will need to go out for delivery and being delivered.

●Deposit checks and make Corp tax payments through JP Morgan & BofA and update excel spreadsheet. Order supplies and maintain the break area.

●Arrange hotel reservations and meetings for Management and Corporate Tax Attendees.

●Filing

Administrative Assistant

PepsiCo Bottling Co.

08/2019 to 6/2023

●Process daily invoices and work orders from local customers and grocery store chains.

●Meet and greet all customers and vendors that come for will call ect, along with FedEx and UPS packages that will need to go out for delivery and being delivered.

●Assist with scheduling new hire for interviews and orientation. Process new, activate and deactivate entrance badges. Process paper and deposit checks and daily routes through CashPro and confirm bank deposits. Purchase and order all supplies and uniforms ect.. along with paying all location bills. Reconcile PCard purchases and record on MyPay Excel tracker.

●Open and prepare front office and conference area and log out of inventory control daily.

●Answer multi phone lines and direct them to appropriate department.

●Process donation requests and submit to GM for approval.

Corp Tax & Legal Department and Filling Coordinator

Oceaneering LLC

02/2018-02/2019 (Temp)

●Input confidential tax returns and Board of Directors minutes onto a drive device.

●Deal with both paper and electronic documents in terms of sorting and placement

●Maintain files precisely and professionally

●Created files and Excel spreadsheets for confidential tax information and legal departments archived minutes.

●Processed retention forms and created spreadsheets for archived and confidential Tax and Legal information for Iron Mountain storage pickups.

Admin Billing Clerk

Snider Fleet 10/2016-11/2017 (Temp)

●Open and prepare front office and conference area.

●Process daily invoices and work orders from local and OTR drivers.

●Assist with dispatch for roadside assistance service.

●Billing and correspond with customers regarding their accounts, answer multi phone lines and filing.

●Performed data entry duties to provide that all information is correctly punched into the system.

●Responded to requests for data retrieval by first verifying the authority of the requester.

Administrative Assistant

Coleman Worldwide Moving 06/2013-04/2016

●Prepare and open conference area, make coffee and prepare for weekly sales meetings for Management.

●Process daily invoices and work orders from local and OTR drivers.

●Meet and greet all customers and vendors that come for will call ect, along with FedEx and UPS packages that will need to go out for delivery and being delivered.

●Assist with scheduling and surveys for 5 consultants in Louisiana and Texas regions, assisted the packing department with labor when needed.

●Process Military and storage accounts for billing and credit card payments, along with customer service and filing.

Accounting Department

LoneStar Fasteners 07/2007-08/2011

●Perform any combination of routine calculating and posting for use in maintaining accounting records.

●Process daily invoices for mailing, along with weekly invoices for payment and collections.

●Correspond with expeditors regarding shipments stuck at customs and create Pro Forma invoices.

●Assist and process Accounts Payables, Receivables and credit card payments, along with Customer Service.

Proof Operator

Compass Bank 04/2004-07/2007

●Compute, classify and record numerical data to keep financial records complete for daily transactions of banking.

Executive Assistant

Louisiana Department of Labor 08/2002-01/2004

●Council and assist personnel with their individual unemployment applications, also assisting as an arbitrator for denied claims.

●Performed job duties which included answering multi phone lines, process denied claims, Job assistance, filing and customer service.

●Trained all employees and help set up Bossier Parish LDOL’s computer system from the manual handwritten process.

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