Customer Service Store Manager
Resume:
J
DENNIS
JARMATCKI
**********@*****.**
m
Streetsboro, Oh 44241
SUMMARY
EXPERIENCE
NTB Store Manager
Streetsboro
Lakewood/ Nov 2016 to Current
Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results
Execute customer focused strategies, policies and programs as measured by Customer satisfaction
Monitor and proactively address outliners, customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards
Managed local level procurement of tire's, automotive components, and other necessary supplies
Personally support, coach and develop team members, creating an environment where our associates can be successful
Prepared financial performance reports, reduced operational expences, staying with in a established budget
Reduced payroll expence, and keeping with in the P/L Managed store's from 1.2 million to 2.0 million, with a staff from 6 to 12 people Taking care of all aspect's of customer service, and store operations, while maintaining high level of customer service.
Penske Automotive Service director
Jun 2012 to Sep 2016
Directed the service department and also the parts department With a staff of 36 people
From the porters, customer service advisor's, parts manager, and all members of the backshop
Maintained a healthy realationship with vendor's and also car manufacturer's Managed all aspects of warranty work, making sure cost, profit's were in line with manufacturer spec's
Ensures that the daily inventory of technicians' time is consistently sold to service customers
Managed a profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records
Maintain high-quality service repairs and minimizes comebacks Conducts periodic spot checks of completed jobs for thoroughness and quality Yearly inventory of parts and service tools, and all aspects of the service department and parts department.
NTB Store Manager
Streetsboro
Sep 2008 to May 2012
Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results
Execute customer focused strategies, policies and programs as measured by Customer satisfaction
Monitor and proactively address outliners, customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards
Managed local level procurement of tire's, automotive components, and other necessary supplies
Personally support, coach and develop team members, creating an environment where our associates can be successful
Prepared financial performance reports, reduced operational expences, staying with in a established budget
Reduced payroll expence, and keeping with in the P/L Managed store's from 1.2 million to 1.6 million, with a staff from 6 to 12 people Taking care of all aspect's of customer service, and store operations, while maintaining high level of customer service.
EDUCATION AND TRAINING
Marketing/Finance (Major)
Ohio State University Mar 2000
Columbus, OH
Business Psychology/Ethics
Cleveland State University
Cleveland, OH
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