Customer Service Data Entry

JY

JOANNE VILLEGAS YORO

******.********@*****.*** 808 -278-7428 KAHULUI, HI 96732

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Good communication and interpersonal skills to Admin Support and Customer Service Representative. Experienced in data entry and Can handle quickly product details. Computer Literate in Office Management and Microsoft Customer Service/Representative

General Data Encoding

Field Sales

Sales Forecast

Sales Activities

Phone Etiquette

Appointment Setting

Call Center

Clerical Support

Scheduling

Administrative Support

Positive and Professional

Business Administration

Mail Distribution

Greeting and Seating Clients

Mail Handling

MAUI HEALTH SYSTEM Wailuku, HI

RECEPTIONIST/SCHEDULER

05/2021 - Current

Schedules outpatients and confirms appointments specifically for MRI and Fluoro.

Checks and reviews all necessary requirements such as bloodwork, History of Physical Illness before calling the patient.

Answers incoming calls and addresses their concerns as much as possible and transfers calls to appropriate departments or personnel as needed. Transmits information or documents to different facilities if necessary through email, or facsimile machine.

Coordinates with Physicians's office whatever concerns or needs arises regarding their orders to their patients.

Maintained an organized filing system of confidential patient's information in accordance with company policy.

Beams images and sends reports through faxes or emails to clinics and hospitals as per request.

Burn CDs upon request of Health Info Management.

CLUB DEMO SERVICES, COSTCO

WAREHOUSE KAHULUI, HI

PRODUCT DEMO

02/2019 - Current

Provides excellent service and attention to customers when face-to-face giving samples to promote the products.

Achieves sales goals as given by the Team Manager. DEPT. OF TAXATION Wailuku, HI

OFFICE ASSISTANT

Checks incoming mails and distributes to personnel; Summary

Skills

Experience

05/2019 - 02/2020 Does outgoing mails/documents through FEDEX; Sorts taxpayers income tax returns and reconciles the check payments as against the returns

Coordinates with the taxpayers in case there are errors or discrepancies; Scans payments, returns and other documents as necessary; Answers telephone calls and addresses some of taxpapers' concerns. Answered telephones, directed calls, and took messages. TARGET KAHULUI, HI

Guess Advocate

12/2019 - 01/2020

Cashiering; Addressing customer concerns at Service Dept SANAI EXCELLENCE MARKETING INC

Cavite, Philippines

General Manager

01/2017 - 12/2018

Overseeing the over-all operations in the organization; Ensures that the company achieves the sales target as projected monthly; Handles sales specialist, assists them in business expansion in the area assigned to them;

Prepares reports and does the analysis of sales; Prepares forecast, budget and projected expenses for the year;

Monitors collections;

Sourcing of competitive suppliers;

Schedules deliveries;

Other tasks that are necessary to accomplish.

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION QUEZON CITY Philippines Some College (No Degree) in Accounting

10/1988

TRINITY UNIVERSITY OF ASIA Philippines, PHILIPPINES High School Graduate

04/1984

REFERENCES: 1) YOLANDA OANDASAN Co-Worker in Club Demo Services 305-***-**** 2) ANGELENE QUADRA Co worker in Maui Health Systems 808-***-****

Education and Training

References

Contact this candidate