Customer Service Operations Manager

Gretchen Alexie Marquez

Ph:206-***-**** Email: *************@*****.***

Summary:

Results-driven operations professional with 4+ years of experience in logistics and management, complemented by 5+ years of customer service expertise in the hospitality industry.

Professional Experience:

Operations Manager, RS Freight Service (2019-2023)

- Managed day-to-day operations, ensuring efficient and timely delivery of freight services

- Coordinated with logistics teams to optimize routes and schedules

- Implemented process improvements, resulting in increased productivity and customer satisfaction

- Generated new business leads and developed sales strategies, resulting in a 25% increase in revenue

Freelance Bartender ( Events ACES Las Vegas, NV 2014-2019)

- Provided exceptional bartending services for major events, concerts, and festivals in Las Vegas

- Developed strong relationships with clients and event planners, ensuring repeat business

- Demonstrated expertise in mixology and customer service

- Consistently exceeded sales targets, with an average increase of 15% per event

Bartender/Server, Wolfgang Puck ( MGM Las Vegas, NV 2014-2016)

-Accurately take food and beverage orders, ensuring all speacial requests are noted and communicated with the kitchen - Possesed an in depth knowledge of of the menu including ingredients and preparation methods

- Maintained top tier and personalized service throughout the meal

- Participated in weekly training sessions to study wines and spirits, ensuring up to date knowledge on current selections and trends

VIP Bartender, The Palms Resort and Casino (Las Vegas, NV 2012-2014)

- Provided top-tier bartending services to high-end clients and VIP guests

- Developed extensive knowledge of premium spirits and cocktails

- Consistently received positive feedback for exceptional service and attention to detail

- Upsold premium drinks and promoted specialty cocktails, resulting in a 20% increase in beverage sales

Skills:

- Operations management

- Customer service

- Mixology

- Time management

- Team leadership

- Sales strategy and development

- Revenue growth and management

- POS knowledge

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