Customer Service Office Assistant
Resume:
Stacey Harrison
Assistant
Contact
Liberty Lake, WA 99019
******.*.********@*****.***
Objective
My goal as an office assistant is to facilitate the smooth running of business activities by overseeing staff, organizing operations, and delivering excellent customer service. I strive to foster a positive and efficient work culture by communicating with team members, establishing clear objectives, and evaluating performance.
Education
Western Governors University
Salt Lake City UT
Key Skills
Customer Service · Data Entry · Teamwork · Office 365 · Communication · Microsoft Office · First Impressions
Experience
March 2023- Present
Program Assistant • Gonzaga University
As a program assistant, I provide clerical and administrative support to the HR manager and office staff.
Maintain employee records and databases, ensuring accuracy and confidentiality of information.
Coordinate recruitment activities, such as posting job ads, screening resumes, scheduling interviews, and conducting reference checks.
Prepare offer letters,and new hire orientation materials.
Handle employee queries and requests regarding HR policies and procedures.
Organize office meetings, events, and training; take minutes when needed.
Manage office supplies inventory and place orders when necessary.
Ensure office equipment is in good working condition and arrange for repairs or replacements when needed.
Maintain a clean, safe office environment and comply with health and safety regulations. Provide clerical and administrative support to the HR manager and office staff. Maintain employee records and databases, ensuring accuracy and confidentiality of and leave management Coordinate recruitment activities, such as posting job ads, reference checks. Prepare requests regarding HR policies procedures Organize office meetings, events, and training, and take minutes when needed Manage office supplies inventory and place orders, when necessary, Ensure office equipment is in good working condition and arrange for repairs or replacements when needed to Maintain a clean and safe office environment and comply with health and safety regulations.
November 2014-March 2023
Team Lead • Walmart
As a successful Customer Relations Manager, I was responsible for supervising a team of 20+ members and ensuring the highest customer satisfaction. In this role, I developed and implemented effective strategies to enhance customer experiences, resulting in increased loyalty and positive feedback.
I held daily communication huddles with my team members to discuss key performance indicators and proactively respond to any questions or concerns they may have had. I also ensured that all areas of the front end were up to date with company and government compliances regarding safety and financial services.
In addition, I was responsible for daily accounting activities, including preparing bank deposits, receiving change orders, researching register operator long/shorts, and managing chargebacks. I maintained open communication with upper management to report on my team’s performance and provide insights into potential areas for improvement.
My focus on excellent customer service, attention to detail, and proactive problem-solving helped me excel in my role as a Customer Relations Manager. I am confident that these skills and experiences will be valuable in any future leadership role.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate