Customer Service Accounts Receivable
Resume:
Monie Abundiz
************@*****.***
LinkedIn.com/in/monieabundiz
Modesto, CA 95350
PROFESSIONAL SUMMARY
Dedicated professional with extensive experience across diverse industries, including the healthcare, food manufacturing, and state/federal sectors. Skilled in office management, customer service, financial management, recruitment, and project coordination. Proven ability to streamline operations, enhance client interactions, manage finances, recruit top talent, and deliver exceptional support. Adept at multitasking and adapting to fast-paced environments. Committed to maintaining confidentiality, integrity, and high ethical standards in all endeavors. Seeking a role in a mid to large company, ideally in a hybrid work setting.
SKILLS
• Human Resources Management
• Employee Relations
• Team Leadership
• Cross-functional Collaboration
• Staff Training & Development
• Administrative Support
• Office Coordination
• Documentation Management
• Database Management
• Project Management
• Operations Management
• Warehouse Operations
• Financial Management
• Accounts Receivable & Payable
• Compliance & Quality Assurance
• Policy & Procedure Management
• Standard Operating Procedures
• Process Improvement
• Sales Support
• Customer Service
• Customer Account Management
• Client Relationship Building
• Effective Communication
• Problem-solving
• Decision Making
• Time Management
• Research Skills
KEY ACHIEVEMENTS
• SHOW A LITTLE SKINcare: Identified bookkeeping discrepancies, saving tax money, developed service cost analysis, created SOPs for cross- training, and implemented cost-saving measures.
• Hilmar Cheese (Robert Half Inc.): Managed top accounts in the Strike command center due to excellent customer service.
• Health Plan of San Joaquin: Trained on SAI Global Compliance C360 and policy rollout.
• Kaiser Permanente: Coordinated operations for Manteca Medical Offices, including VOIP and video conferencing upgrades, office moves, and training sessions. Served as the subject matter expert (SME) for the Taleo Applicant Tracking System (ATS).
• Modesto Kaiser Hospital: Onboarded 981 employees as part of the HR Recruitment team and prepared 1200 travel RNs for strike coverage.
• ACI Career College: Assisted in curriculum development, course material selection, and instructor recruitment, revamped the onboarding process, and managed office setup and Private Postsecondary credentialing submission.
• Institute of Technology: Developed 11 programs for the Graduate Services Department, established externship sites, and cultivated business relationships for graduate placements.
EXPERIENCE
SHOW A LITTLE SKINcare Modesto, CA
Personal Assistant Office Manager Jul 2023 – Present
• Manage office tasks and provide excellent customer service.
• Focus on efficiency and a positive work environment.
• Ensure smooth daily operations and enhance client interactions. Robert Half Inc.
South San Joaquin Irrigation District Manteca, CA Accounting Technician – A/R & Customer Service Mar 2023 – Jun 2023
• Managed all accounts receivable processes, ensuring accurate and timely invoicing and payment collection.
• Assisted with research on irrigation usage to support billing and customer inquiries.
• Handled customer account setup and ownership changes and maintained accurate records.
• Performed administrative duties and provided exceptional customer service on an interim basis.
• Worked on multiple assignments (Municipality Irrigation Districts, accounts receivable, backup for accounts payables, and customer service). Hilmar Cheese Company Hilmar, CA QA Customer Care Specialist (Contractor-Hybrid) Dec 2021 – Mar 2023
• Delivered exceptional customer service, providing feedback within 24 hours for issues related to cheese and ingredients products.
• Conducted initial investigations using SAP, guided detailed investigations, and communicated findings and corrective actions to customers.
• Managed relationships with key accounts like Great Lakes Cheese, Sargento, and Kraft/Lactalis, ensuring their needs were met.
• Executed quality projects, ensured compliance, completed customer questionnaires, and provided third-party audit information.
• Utilized SAP, SharePoint, M-Files, and MS Office; managed document portals and processed credits/debits with Accounting.
• Coordinated with Operations, Technical, Warehouse, Quality, Food Safety, Sanitation, and Sales departments. United States Postal Service Turlock, CA
City Carrier Assistant Oct 2021 – Dec 2021
• Delivered civilian and business mail and parcels to customers daily using USPS vehicles.
• Performed strenuous duties on multiple city routes until a permanent route became available per union guidelines. United States Census Bureau Modesto, CA
Enumerator Field Supervisor (Temporary Project) Apr 2020 – Oct 2020
• Supervised a team of Enumerators working in the field.
• Approved time weekly, monitored progress, and assisted with difficult interviews.
• Researched and closed out all system-generated alerts that were red flags for Enumerators.
• Conducted training, provided supplies to new hires, and motivated and supported Enumerators.
• Worked under tight deadlines to complete the project. Health Plan of San Joaquin – Aerotek Staffing Modesto, CA Compliance Specialist Contractor Dec 2019 – Apr 2020
• Oversaw all duties related to policies and procedures for the Policy Review Committee Meetings.
• Maintained SharePoint documents and created a Desk Level Procedure by consolidating multiple training documents for employee use.
• Assisted Administrative Staff, Business Owners, Managers, and Leadership with the new policy process.
• Participated in the C360 rollout of a new company-wide policy management system.
• Quality-checked every company policy and performed additional duties as needed. Sutter Gould Medical Foundation Modesto, CA
Administrative Assistant Nov 2018 – Jan 2019
• Assisted during the holiday season, supporting executives, leaders, directors, and managers as part of the Operations team and Executive Leadership team.
• Handled confidential information with a high level of ethics and integrity.
• Demonstrated knowledge of HIPAA and PHI, working closely with patients and physicians. Kaiser Permanente Central Valley
Senior Staff Assistant Apr 2008 – Oct 2017
• Supported operational needs for Manteca Medical Office Building.
• Assisted Physician Site Leader and Adult Family Medicine Manager.
• Supported Senior Managers and assisted with hiring Float Pool staff.
• Coordinated major events, provided high-level customer service, and facilitated multiple projects. Administrative Services Coordinator III Jul 2013 – Nov 2014
• Provided executive support to the Perioperative Director and Managers across three facilities.
• Developed workflows, rolled out regional programs, and generated reports using various software programs. Human Resource Recruitment Coordinator III Apr 2008 – Jul 2013
• Supported Recruitment Consultants and Regional Recruiters for the North Valley Service Area.
• Sourced, screened, and pre-screened candidates, managed HR paperwork, and ensured regulatory compliance.
• Facilitated New Employee Orientation and presented HR processes to new managers. ADDITIONAL EXPERIENCE
Ballot Inspector San Joaquin Department of Administration – Agreeya Solutions Stockton, CA Aug 2021 – Oct 2021 Recruiter The Plus Group, Inc. Mar 2007 – Apr 2008 Associate Director / Placement Director ACI Career College, Inc. / Adrian's Beauty College Mar 2002 – Mar 2005 Services Director Institute of Technology Oct 2001 – Mar 2002 Staffing Coordinator Westaff, Inc. Dec 2000 – Oct 2001 Staffing Manager Robert Half Finance & Accounting Modesto, CA Aug 1998 – Nov 2000 Placement Coordinator Adecco Group May 1995 – Aug 1998 Graduate Services Director Valley Commercial College Sep 1994 – Dec 1995 TECHNICAL PROFICIENCIES
Microsoft Office Pro Suite: Excel, Visio, OneNote, Word, PowerPoint, Project, OneDrive Communication & Collaboration: Lotus Notes, Outlook, SharePoint, ShoreTel Systems, E-Fax HR & Compliance: PeopleSoft, Taleo Applicant Tracking, Kronos, E-Verify, SAI Global 360, Lexis Nexis Background System Legacy Systems: WordPerfect (DOS), Lotus 123 (DOS) Business & Financial Systems: OneLink, Fieldglass, SAP, Truepoint Springbrook, QuickBooks Miscellaneous Software: Adobe Pro, Lighthouse, Statit, Multiple Skills Testing Software EDUCATION & TRAINING
Human Resource Management Certificate Course University of Phoenix Business Management Bachelor's Program Western Governors University Diversity Training FOCUS-Achieving Your Highest Priorities Communication Effectiveness Franklin Covey Writing Advantage Customer Service for Recruitment Services Activating Change Problem Solving & Decision Making Flex Talk – HR Team Training Emotional Intelligence 2.0 Kaiser Permanente General Education / Nursing Program Units Modesto Junior College Intense Sales/Marketing & Recruiting Training Robert Half International, Inc. Word Processing / Accounting Specialist Valley Commercial College How to Manage Conflict, Anger & Emotion Fred Pryor Seminar Managing Multiple Projects, Objectives & Deadline Recruiting Skill Path Seminar Enrollment Sales, Monster Sourcing Admissions Doctor Training SAI Global C360 Policy Modules Health Plan of San Joaquin Government Training to Be a Mail Carrier Mail Carrier Academy VOLUNTEERING
Institute of Managing Accountants
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