Customer Service Security Operations

Sidney Berry, II

**** * ***** ***., **** *, Chicago, IL 60612

773-***-**** / **********@*****.***

Professional Summary

With over 6 years of experience in logistics, management, marketing, distribution, and advertisement, I bring reliability, dependability, and a tech-savvy approach to every role. My organizational skills and extraordinary attention to detail drive process improvements, while my strong public speaking and leadership abilities ensure seamless team integration. I also possess an extensive background in security operations. Skills

• Marketing

• Public Speaking

• Leadership

• Advertisement

• Customer Service

• SDE

• Proficient with most software and hardware

• Microsoft Office Suite

Professional Experience

CEO, Duece Entertainment LLC, Chicago, IL

January 2020 - Present

• Create vlogs and video reviews for new technology items.

• Sell business apparel including T-shirts, hoodies, stickers, and figurines.

Night Lead Manager, HyperActive Gaming LLC, Chicago, IL October 2019 - Present

• Oversaw the night crew for six cities, responsible for repairing all slot machines and managing M3T machines.

• Digitally troubleshooted software issues with both slot and M3T machines.

• Handled customer payouts exceeding $3,000.

• Developed and managed gaming events and tournaments.

• Built and maintained partnerships with gaming brands and sponsors.

Logistics Coordinator, Farmers Fridge, Chicago, IL September 2018 - September 2019

• Led product delivery and ensured customer satisfaction at select event venues across a 100 square mile radius.

• Managed route functions, vehicle maintenance, stock/ cleaning, inventory, and team training.

Courier, FedEx Office, Oak Lawn, IL

October 2017 - August 2018

• Managed full-service route/functions for Western Suburban Illinois.

• Delivered products to various businesses efficiently.

• Developed a process improvement via FedEx app, reducing travel time by 10 hours weekly, now implemented

companywide.

Shift Supervisor, Total Security Management Inc, Oakbrook Terrace, IL

August 2016 - September 2017

• Filed and organized company documents for team access.

• Conducted site roves, alarm trigger SOP, and officer dispatch for BMO Harris branches across Illinois.

Dock Manager, Allied Barton Security, Chicago, IL

June 2014 - October 2015

• Performed interior and exterior property roves.

• Provided daily reports to property management on building activity.

• Managed CCTV and responded to suspicious or unwanted patrons.

Education

Currently Attending, Northwestern University FinTech Program IPC 610 Certified, EPTAC, Chicago, IL

High School Diploma, Urban Prep West Academy, Chicago, IL Graduated June 2013, GPA: 3.74

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