Customer Service Call Center

ZANA MOTT

Houma, LA *****

504-***-**** - **************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. SKILLS

Driver Relations

Customer Service

Inbound and Outbound Calling

Call center experience

Customer Relations

KPI Monitoring

Customer Relationship Management

Multi-Line Phone Systems

Cross-Functional Team Collaboration

Account Updating

Call Center Operations

Escalation Procedures

WORK HISTORY

09/2023 to 12/2023 Customer Service Advisor

Concentrix – Cincinnati

Responded to customer needs through competent customer service and prompt problem-solving.

Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managed department call volume of 75 calls per day and coordinated department schedules to maximize coverage during peak hours.

Maintained 2-minute call time by using strong listening, consultative and problem- solving abilities and using scripted sequences to address all concerns. 11/2021 to 04/2022 CDL Truck Driver

Garda World – New Orleans

Met DOT requirements by maintaining current records and documenting reportable incidents.

Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.

Operated with safety and skill to avoid accidents and delays. Operated light trucks to deliver loads as far as 2500 miles from home location. 10/2019 to 01/2021 Manager

Burger King – Houma

Carefully interviewed, selected, trained and supervised staff. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Reconciled cash and credit card transactions to maintain accurate records. Accomplished multiple tasks within established timeframes. 08/2018 to 11/2020 Restaurant Manager

Taco Bell – Boutte

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Tracked daily sales transactions and invoices for accurate and updated financial reporting.

03/2017 to 08/2018 CDL A Driver

Swift Transportation – Memphis

Operated barcode scanners to verify delivered product. Maintained route plans and communicated barriers to dispatch.. Promoted a positive company image by maintaining a clean and professional appearance both personally and with the assigned vehicle.

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Provided exceptional customer service by quickly resolving any concerns or issues related to deliveries or product handling.

Maintained route plans and communicated barriers to dispatch. EDUCATION

05/2024 Medical Billing & Coding / Medical Record

University of Phoenix - Salt Lake City, UT

02/2022 CMA: Medical Assisting

Learning Bridge Career Institute - Houma, LA

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