Human Resources Customer Care

Joseph Lusterino 732-***-****

** **** ***** ******, ***** Gate, NJ 08740 **********@*****.***

Professional Profile

Highly motivated, detail oriented, hands-on manager with nearly 10 years’ experience in the route-based service industry seeking to obtain a position in a comparable industry that will permit personal and professional growth.

Tower AMCS Routing

Navison

Route Management

TAC (Total Activity Control)

Map Point

Safety Compliance / FMCSR

Professional Experience

United Site Services, Old Bridge, NJ

10/2016 - Present

Regional Routing Analyst

Responsibilities:

Create, maintain and support all branch level routing to assure safety, efficiency, productivity and quality standards across NJ, PA, CT and MA.

Support local Operations teams to determine necessary routing changes.

Monitor route size, density, efficiency and hours of service.

Generate various productivity, profitability and deviation reports for various levels of management.

Johnny on the Spot, LLC, Old Bridge, NJ

1/2016 – 10/2016

Route Manager

Responsibilities:

Managed all service and P&D routes, driver performance and efficiency daily to ensure prompt, quality service of portable restrooms, trailers and fencing equipment.

Assigned and delegated all route and delivery assignments, daily.

Recommended measures to improve operational practices.

Responsible for fleet DOT administration, log books and record maintenance, as well as company safety program. Worked closely with Human Resources and Operations Managers.

Ensured a high level of engagement with drivers for the purpose of employee development, talent management and retention.

Worked as a liaison between the customer care team and drivers to ensure all client needs were met in a timely manner.

Johnny on the Spot, LLC, Old Bridge, NJ

5/2010 – 12/2016

Lead Route Driver

Responsibilities:

Operated commercial service truck daily.

Serviced, pumped and cleaned portable restrooms and holding tanks at pre-designated job sites.

Assisted in the training of new drivers. Supported management in the implementation of new policies by communicating to employees.

Held multiple positions during tenure, including Region Leader and Operations Manager at satellite locations.

Licenses

New Jersey Class A w/ Tanker Endorsement

References

Professional references are available upon request.

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