Customer Service, time management, food safety
Resume:
DARALYN STRONG-KAAHU
***************@*****.*** 808-***-**** Hau'ula, HI 96717
Summary
Hardworking job seeker with customer service, multitasking, and time management abilities. Also skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Devoted to giving every customer a positive and memorable experience.
Skills
*Customer Service
*Time Management
*Order Accuracy
*Safe Food Handling
*Menu Recommendations
*Complaint resolution
*Table Bussing
*Menu Memorization
*Menu presentation
*Food safety understanding
*Payment Processing
*Effective customer upselling
*Compliance standards
*Point of Sale (POS) system operations
*Table turnover
*Handling Complaints
*Food inspection
*Tableside Service
*Patient Flow Management
*Procedure Assistance
*HIPAA Compliance
*Patient Scheduling
*Equipment Sterilization
*Clinical Documentation
*CPR
*Reliable transportation
*Stocking supplies
*Adaptable
*Understanding of medical laws
*Quick problem solver
*Cleaning and sanitization
Experience
Dennys Restaurant Honolulu, Hawaii
Waitress
05/2022 - 01/2024
*Assisted other wait staff members in times of heavy customer traffic.
*Performed basic math calculations when computing bills for customers' meals.
*Greeted customers and provided menus.
*Took orders for food and drinks and delivered them to guests.
*Replenished beverages when necessary.
*Bussed tables as needed during peak hours.
*Answered questions about menu items, ingredients, and pricing.
*Provided excellent customer service by addressing any complaints or concerns promptly.
*Organized take-out orders efficiently according to customer requests.
*Participated in team meetings to discuss new menu items or changes in policy.
*Adhered to all health codes set forth by local authorities regarding food preparation and storage.
*Communicated daily specials to customers.
*Assisted in seating guests at tables or booths.
*Processed payments accurately using cash registers or POS systems.
*Provided accurate change for cash transactions using a cash register system.
*Checked back with customers throughout meal service to ensure satisfaction.
*Maintained a clean work station by restocking supplies, wiping down counters.
*Enforced safety guidelines for employees and patrons of the restaurant.
*Communicated with kitchen staff to stay updated on item availability and customer wait times.
*Presented food and beverages to guests at tables.
*Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
*Greeted customers, answered questions and recommended specials to increase profits.
*Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
*Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
*Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
*Prepared salads, appetizers, and garnishes to assist kitchen staff.
*Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
*Explained menu options to guests, offered suggestions and took orders for food and beverages.
*Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
*Filled condiments and napkin containers during slack periods.
*Responded to ad hoc cleaning duties at end of shift.
Premier medical group Hawaii Kaneohe, Hawaii
Certified Clinical Medical Assistant
02/2020 - 04/2022
*Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
*Assisted in scheduling appointments for patients over the phone or via email communication.
*Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
*Responded quickly to emergent situations within the clinic setting by following established protocols.
*Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
*Performed wound care management including dressing changes and debridement when necessary.
*Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
*Documented lab results accurately into the Electronic Medical Record system.
*Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
*Performed patient intake, including taking vital signs and medical histories.
*Communicated effectively with patients to provide a positive experience throughout their visit.
*Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
*Provided support to nursing staff by performing tasks such as changing bed linens or restocking supplies.
*Conducted EKG tests for patients and monitored heart rate during stress tests.
*Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
*Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
*Scheduled appointments for patients via phone and in person.
*Educated patients about medications, procedures and physician's instructions.
*Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
*Cleaned and maintained medical equipment following procedures and standards.
*Documented notes during patient visits.
*Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
*Organized charts, documents and supplies to maintain team productivity.
*Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
*Secured patient information and maintained patient confidence by completing and safeguarding medical records.
*Kept facility stocked with necessary supplies, equipment and instruments.
*Assisted back office patient processes to reduce office wait times.
*Verified appointment times with patients, preparing charts, pre-admission and consent forms.
*Positioned patients properly during examination or treatment for comfort and safety.
*Handled general office duties to support administrative staff during peak hours.
Education and Training
Hawaii Medical College Honolulu, HI
Certified Clinical Medical Assistant, Certified Phlebotomy Technician, Certified EKG Technician in Medical Assisting
06/2020
Waipahu Community School for Adults Waipahu, HI
GED
2012
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