Customer Service Real Estate
Resume:
JESSICA
SMITH
FAKE
*****************@*****.***
Jonas Ridge, NC 28641
An engaging team player and leader who is able to inspire staff to perform
their best. A warm and friendly communicator, poised and elevating professional, enthusiastic and oriented towards creating a quality experience. A multi-tasker who excels at problem solving, inspiring great customer service and customer satisfaction while maintaining a gentle and calm demeanor that welcomes even the most diverse individual. I find purpose in healing and working collaboratively with clients and patients. An artist and creative of jewelry and natural skin and hair care. I seek to work for whole and not just self. I believe in unity and want everyone to succeed.
PROFESSIONAL SUMMARY
The Pelican Club @ The Key's North Bar & Grill - Head Bartender/Trainer
Darien, Georgia • 03/2023 - Current
Maven & Mender - Reiki Practitioner & Meditation Coach Georgia • 10/2021 - Current
WORK HISTORY
Recognized for maintaining excellent customer service on busy nights with large parties. Used suggestive selling methods to increase cover average.
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Prepared wide selection of mixed drinks, specialty cocktails, mocktails, as well as improvising and creating on the spot drinks. Recommending food and drink options and presenting them attractively.
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Organized and equipped with a good memory to communicate with a diverse group effectively and efficiently.
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Ensured food and beverage compliance, cleanliness, bar set up and break down, restocking and item inventory.
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• Observing and deciding when a customer has had to much to drink. Booked and promoted music entertainment as well as event nights such as Trivia, Bingo, etc.
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Reiki I, II, III symbols, distant healing, and hand positions in using Reiki for specific conditions.
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Japanese Reiki Techniques, as taught by Dr. Usui including Gassho meditation, Reiji-ho - developing intuition, Byosen Scanning - detecting where Reiki is needed, Gyoshi ho - sending Reiki with eyes, Koki ho - using breath to send Reiki, Kenyoku - dry bathing or clearing one's energy field, Jacki-Kiri Joka-ho, clearing objects of negative energy. Long distance healing.
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Practicing Reiki therapy for friends, family, and clients with a focus on self-advocacy, self-healing, and empowerment.
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Participated in Reiki group with up to 6 participants focusing on meditation, reiki, and self-healing. Participated and featured at wellness retreats.
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• Individual, Private and Class meditation sessions weekly. Sound SKILLS
• Reiki Master
Hospitality & Service Industry
Professional
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• Head Bartender/Trainer
• Custom Jewelry handcrafted
• Intuitive Natural Healer
• Project Management
Analytical & Conflict Resolution
Problem-Solving
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• Technical Training & Support
Content Creator-Event Planning
-Catering & Coordinating High
Profile Events
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Implement & Abide all Safety &
Health Regulations
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• Attentive Service
Coordinated and Catered large
party events, fundraisers,
political campaign events.
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Iman Ali Integrative Healing & Reiki
Master
Brunswick, GA • 10/2022
Master of Reiki Certificate: Reiki
Master/Level 1 & 2
The Reiki Store
USA • 03/2022
Certification: Chakra Healing
Master Certification
New Skills Academy
EDUCATION
USA • 02/2022
Certificate: Meditation Coach
Certification, Holistic Health
Emory University
Atlanta, GA • 01/2017
Health Coaching Certificate:
Health & Wellness
New Horizons School of Real Estate
Tifton, GA • 09/2005
Georgia Salesperson Pre-Licensing,
Real Estate: Real Estate
CERTIFICATIONS
Chakra Healing Certification -
March 2022
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Meditation Coach Certificate -
February 2022
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Reiki Master Certification -
Level's I, II, III in Usui Reiki Ryoho
Reiki Master -October 2020
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Health Coaching Certificate -
January 2017
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South Georgia Medical Center - Human Resources Generalist-Temp Valdosta, GA • 01/2014 - 03/2015
Buddy's Ace Hardware - Sales Associate/CFO-owner
Adel, GA • 06/1994 - 04/2012
Heartland Hospice - Volunteer Recruitment Coordinator Brunswick, GA • 01/2008 - 12/2009
healing, intuitively guided, energy clearing, chakra series, Q&A. Held weekly guided meditation classes in various locations. My primary location, The Studio in Darien-The YMCA- and, Salt Aer Studios.
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Assisted Head of Human Resources over three hospitals with various administrative items, scheduled meetings, etc.
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Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
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Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
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• Photoed and created Employee ID's.
Assisted management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
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• Facilitated criminal background check process for new hires. Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
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• Implemented and supervised orientation procedures for new hires. Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
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Participated with career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
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• Ordered and scheduled drug and health screenings. Answered customer questions about sizing, accessories, and merchandise care.
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Helped customers locate products and checked store system for merchandise at other sites.
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Provided positive first impressions to welcome existing, new, and potential customers.
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• Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to effectively build rapport and lasting relationships.
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Solved customer challenges by offering relevant products and services.
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• Mixed Paint, Cut Keys, Inventory and Ordering.
Salesperson and office work on and off in my fathers Hardware store until he passed away, I became co-owner until my brother and I sold to another family member.
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Operated and maintained applicant tracking and candidate management systems.
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• Reached out to qualified referral candidates to obtain applications. Recruited and trained volunteers to be within legal guidelines, paired volunteers with specific patients or respite centers based on needs.
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Skippers Fish Camp - Server
Darien, GA • 04/2007 - 12/2009
Hodnett Cooper Real Estate Inc. - Veta Herndon - Real Estate Sales Agent
Brunswick, GA • 05/2006 - 01/2009
• Organized and planned community fundraising events. Reached out and connected with community businesses to obtain donated items that were needed or could add value in patients end of life care as well as their caregivers.
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Served on the local board raising awareness against elder abuse and team builder for relay for life.
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Server in a high volume and fast paced restaurant taking orders and providing quality service to high guest counts.
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• Cultivated warm relationships with regular customers. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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Explained menu items and suggested appropriate options for food allergy concerns. Particularly shellfish and gluten.
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Worked large parties or individual/small tables going on a waitlist of up to two hours most weekends.
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Worked with POS system to place orders, manage bills, and handle complete transaction closing out tickets.
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• Ran food, took orders, sidework, food and beverage knowledge. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
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• Bussed and reset tables to keep dining room and work areas clean. Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Generated leads for sales and rental properties through cold calls and referrals.
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Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
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• Coordinated appointments to show marketed properties. Wrote listings detailing and professionally highlighting property features to increase sales chances.
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• Staged and prepared homes and properties for clients before arrival. Educated clients on sales and buying processes and advised buyers on making decisions.
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