Store Manager Project Management

FH

FLORFINA HAYES

florfinahayes@yahoo.com 240-***-**** Ft. Washington, MD 20744

Meticulous Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Knowledgeable about recruiting, hiring, training, payroll and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations.

Store operations oversight

Employee supervision and motivation

Store opening and closing procedures

Risk management

Outstanding communication skills

Staff training and development

Root cause analysis

Project management

Proficient in Loss Prevention, POS. System, Payroll, Microsoft Office, and Leadership.

Dollar General Mount Rainier, MD

Store Manager

05/2019 - Current

Onboarded new employees in time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Managed payroll for employees at 4 different locations. Determined proper handling of financial transactions and approved transactions within designated limits.

Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.

Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance. Created powerful training course objectives, course content and became a training store

Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.

Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division. Home Depot College Park, MD

Assistant Store Manager

01/2015 - 05/2019

Conducted analysis to address productivity and improve employee morale.

Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Assessed, optimized and elevated operations to target current and expected demands.

Built proactive and productive relationships with business agents to maintain operational efficiency.

Summary

Skills

Experience

Assisted customers, answered questions and resolved problems for stellar customer service.

Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

Maintained current store, product and promotional knowledge to drive consistent sales.

Calculated pricing, applied discounts and collected payments to process transactions.

Walmart Hyattsville, MD

Assistant Store Manager

04/2004 - 01/2015

Coached and developed store associates through formal and informal interactions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Facilitated and processed payroll using Legion.

Trained over 30 managers and staff on HR best practices and protocols to reduce process lags.

Walgreens Miami, FL

Assistant Manager

08/1994 - 04/2006

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands.

Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Standford Brown McLean, VA

Associate of Science in Criminal Justice

02/2011

Lindsey Hopkins Technical College Miami, FL

Associate of Business Administration in Business Administration 03/1992

National Vocational Technical Honor Society -1991

Education and Training

Languages

English:

Native/ Bilingual

French:

Native/ Bilingual

Increased checkout accuracy from 10% to 85% by improving cashier training. Awarded “Top Sales Manager of the Year” in 2021

Accomplishments

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