Customer Service Washington Dc
Resume:
Théa Shaw
703-***-**** ****.*.****@*****.*** Washington DC
SKILLS & QUALIFICATIONS
● Committed: Demonstrates dependability and shows a strong sense of urgency in regard to obtaining results; willing to commit to whatever it takes to get the job completed successfully; takes responsibility for actions and achieves results; has the ability to overcome obstacles
● Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers the highest level of customer service; searches continually for ways to increase customer satisfaction and performance outcomes.
● Flexible: Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, and unexpected events; maintains objectives amidst shifting priorities
● Proactive: Addresses issues and opportunities without supervision; focuses on desired results and accomplishments, very self-motivated
● Collaborative: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s effort
● Success Courses: Media Programming, Broadcast Productions, Journalism, Critical Writing, Communication Skills, Radio/TV Production, Public Relations, and Leadership
● Editing Videos
● Editing Pictures
● Lighting
● Production
● Backstage step up
● Photography
● Adobe
Work Experience
Educational Aid
Washington DC
Sousa Middle School
November 2023 - now
Substitute Teacher
Washington DC
Sousa Middle School
August 28 - November 2023
Data clerk
Washington DC
Dunbar senior high school
August 2022 – May 2023
Theater
Washington DC
Stylist
06/31/2016-08/31/2017
Job Description: Daily tasks included searching for retail stores and locating costumes for actors. Some of the costumes were made to order. WM&G Studios
Daytona Beach, FL
Studio Assistant
Internship
9/2018-5/2022
Job Description:
While an assistant at WM&G Studios I assisted students with their projects. I was also the overseer for the facility. I would assist students with Cameras, lighting computers, and other equipment in the studio. I worked a five hour work schedule.
● Editing Pictures
● Lighting
● Production
● Backstage step up
● Photography
● Adobe (all forms)
Starbucks
Washington Dc
Barista
02/2021 – 04/2022
Job Duties:
Customers were greeted cheerfully.
I Managed finances and assisted with food and beverage orders. Beverages were prepared and served, ranging from simple to elaborate requests. All customer inquiries were answered and responded to. Customers were promoted and recommended menu options. Maintaining a clean and well-organized work environment. Boys & Girls Club of Greater Washington
Washington Dc
Counselor
1-20-20 – 8/8/22
Description:
Ensuring that club members attend classes and complete their homework. Organizing enjoyable activities and events. Developing lesson plans and Organizing Field Trips. I would Mentor children aged 6 to 17 years old. I also created programs and lesson plans.
Volunteer Experience
● Washington DC WHUR Food 2 Feed Annual Food Drive – Volunteer 11/2019
● Catholic Charities Annual Children’s Coat Drive – Volunteer 9/2020
● Community for Creative non-violence (CCNV) - Hypothermia Volunteer 12/2021
EDUCATION & CREDENTIALS
Paul Dunbar High School
08/2014 - 06/2018
Washington, DC
High School Diploma
Bethune Cookman University
06/2018 -08/2022
Daytona Beach, FL
Bachelor's Degree
3.2 GPA
● Credits Earned toward Mass Communication Bachelor's Degree
● Member of Zeta Phi Beta Sorority Inc.
● Scholar Athlete in track and field program
● Member of Posse community service organization
Member of Zeta Phi Beta Sorority Incorporated
Spring 2020
Mu Beta Chapter
While an undergrad member of Zeta Phi Beta Sorority Incorporated, I took on the roles as secretary and historian. I also help the homeless, read to the local elementary school children and complete weekly Road clean up.
Skills
● Fundraising
● Leadership
● Problem-solving
● Teamwork
● Community service
● Excellent communication skills
POSSE Community Service Org
While an undergrad member of POSSE I took on the role of Co historian. I participated in beach cleanups and dorm fundraisers.
Skills
● Fundraising
● Leadership
● Problem-solving
● Teamwork
● Community service
● Excellent communication skills
Description:
● Distributing food to the homeless.
● Dorm Rushes
● Donation boxes in Marshall’s on
Skills & Experience
● Photography
● Video Editing
● Childcare
● Print Modeling
● Adobe Photoshop
● Basic Computer skills
● Camera Crew
● Production
● Lighting
● Animals Care
● Communication
● Service
Reference’s
Christopher Shaw
Professor
*****@*******.***
Bethune Cookman University
Marvin Parker
Marvin.Parker2@dov
Dunbar Senior High School
Carlin Berry-hill
Mentor
College Coach at Bethune Cookman University
Marcus Brown
College coach
Morgan State University
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