Customer Service Inventory Management

KWAKU BOACHIE-AGYEMAN

********@*****.*** 973-***-**** New Jersey

PROFESSIONAL SUMMARY

Accomplished Inventory Supervisor experienced in many different sectors, also maintained a great relationship by meeting inventory management and logistics needs. Dedicated to providing timely and excellent customer service. Demonstrated accuracy in order fulfillment and shipment procedures. As well as diligently making sure equipment is safe and functioning. Reliable Store Supervisor with 2.5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.

SKILLS

Supply Chain Coordination

Logistics Planning

Logistic Management

Inspection Results Reports

Supply Inventory Management

Decision-Making

Safety Procedures

Transportation Coordination

Inventory Management

Employee Training

WORK HISTORY

Jun 2021 - Sep 2023

Inventory Supervisor

Gold Star Logistics - Newark

Maintained accurate records of team attendance and documented disciplinary actions.

Resolved conflicts between team members and addressed complaints or grievances.

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Supervised team of helpers, laborers and material movers to efficiently complete tasks.

Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Trained new team members on proper and safe use of tools and equipment.

Monitored production levels and implemented measures to increase output.

Enforced team adherence to safety regulations and protocols.

Evaluated team performance and provided feedback on areas requiring improvement.

Maintained over 30 trucks as well as about 40 employees.

Inspected work areas to keep free of hazards and maintain proper function of safety equipment

Resolved conflicts between team members and addressed complaints or grievances

Feb 2019 - Jun 2021

Store Supervisor

Heritage Distributors International - Newark

Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.

Answered questions about store policies and addressed customer concerns.

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Answered product questions and assisted customers in selection and checkout.

Maintained customer satisfaction with quick and professional handling of product returns.

Supervised daily operations by directing customer service, inventory and sales operations.

Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.

Trained newly hired sales team in upselling techniques.

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Trained and managed about 10 employees in my whole career as a Store Supervisor

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused

EDUCATION

Expected in May 2026

High School Diploma

Stockton University Absecon, NJ

I have about a semester left with my associates degree and about years until my Bachelors degree.

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