Social Media Customer Service

Gianna Wolanin

Richmond, IL (***) ***- **** *************@*****.***

Summary

Motivated and dynamic business and marketing professional with a strong foundation in customer service, content creation, and social media management. Proven ability to adapt to diverse environments and communicate effectively with a wide range of stakeholders. Experienced in developing and implementing marketing campaigns that drive engagement and brand awareness. Highly organized with a talent for managing multiple projects simultaneously and ensuring timely delivery of results. Committed to fostering inclusive and collaborative work environments. Eager to leverage skills and experiences to contribute to innovative marketing strategies and business growth.

Skills

Strategic Marketing Planning

Content Creation & Management

Social Media Strategy & Optimization

Customer Relationship Management (CRM)

Data Analysis & Reporting (SPSS, Qualtrics)

Project Management

Effective Communication & Presentation

Team Collaboration & Leadership

Experience

University of Illinois Springfield

Marketing & Communications Intern for The Office of Engaged Learning January 2022 – May 2024

Conduct marketing and outreach for the internship and study away office.

Plan and create posts.

Curate marketing campaigns to promote the office on campus.

Hunt Club Steakhouse – Paloma Properties

Server July 2022 – Present

Focus on excellence to ensure a quality dining experience at an award-winning restaurant.

Contribute to a comfortable and clean atmosphere for guests.

Provide personable conversations and excellent customer service.

University of Illinois Springfield

Athletics Marketing Associate January 2021 – January 2023

Curated social media content, promotions, and advertisements for UIS athletics.

Developed plans to enhance the future of UIS’s athletic program and student-athlete experience.

Assisted in coordinating special events and games to maximize fan support.

Geneva National – Paloma Properties

Banquet Server May 2022 – August 2022

Accommodated intimate celebrations, mid-sized affairs, and extensive galas.

Provided uniquely served clientele for weddings, golf outings, and business events.

Maintain a lush, dining ambience on the lakeshore of the resort in an enthusiastic and friendly manner.

The Ridge Hotel – Paloma Properties

Poolside Server June 2022 – August 2022

Presented a variety of food and beverages as well as fulfilled orders professionally and timely.

Offer gracious customer service to poolside and hotel guests.

Guarantee clean amenities along the veranda of Lake Como, Wisconsin.

Education

University of Illinois Springfield 2020-2024

Bachelor of Business Administration: Concentration in Marketing, Minor in Communication

Projects

Professional Development (Web) Accessibility training; document accessibility

Longitudinal Social Media Marketing Planning such as scheduling content, forecasting, targeted marketing

Journalist for The UIS Observer - Weekly Student Newspaper

Employee Interviews & B-Reels

SPSS Modeler – Data Analysis

LGBTQIA+ Sensitivity & Introductory foundational training (Safe-Zone)

Crowdfunding for UIS Campus

Passive Programming/Tabling/Marketing

PR Campaign for Campus Revitalization

Research & Analytics Report for brand Airbnb – Qualtrics, SPSS

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