Data Entry Customer Service

KIMBERLY THOMAS-VAUGHAN

662-***-**** *************@*****.***

Professional Summary

Excellent customer service and problem-solving skills with a proven ability to communicate well with diverse groups and individuals. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Skills

Skills & Abilities

Office Administration Customer Service

Case Management Database Management

Microsoft Office Documentation/Data Entry

Work History

Complex Claims Specialist Dec 2019 - Current

State Farm Insurance

Provides superior customer experience while managing claim handling and resolving the most complex claims as assigned

Obtains information and maintains accurate records about accidents from customers and claimants through verbal recorded statements and data entry reports

Communicates with insureds, claimants, witnesses, attorneys, 3rd party carriers

Responds to various written and telephone inquiries including status reports

Provide repair options, schedule vehicle appraisal, and offer a convenient payment option to expedite the claim process toward resolution.

Senior Claims Rep Jun 2015 - Nov 2019

Liberty Mutual Insurance

Provides superior customer experience while managing the rental process

Data entry, scheduling vehicle appraisal, arranging vehicle repairs, and entering repair target dates

Ensure payments are processed & released promptly on an automated system within authority limits

Executes outstanding items and moves files to closure

Education

B.S: Business Administration

Western Governors University

Licensed Insurance Claims Specialist/Claims Adjuster

Contact this candidate