Customer Service Sales Associate
Resume:
Hello
I am Jessica Nanni
Philadelphia, PA 19154
*.*********@*****.***
Linkdin: https://www.linkedin.com/in/jessica-nanni Skills
Progress oriented, adaptable to new environments, active listener, able to take on various roles in a team or group project, meticulous attention to detail, adept time management skills, skilled in customer service, typing speed 45 wpm, competent with the program MATLAB, and proficient with Microsoft programs.
Employment
Seasonal Worker during the Winter and Summer of 2020-2022 Dollar Tree, Philadelphia, PA - Sales Associate
Supervisor: Mary Oechsle
• Enhanced customer satisfaction by helping customers find products, providing guidance, and responding to inquiries.
• Accurately processed credit and cash transactions, handled payments, and gave change while upholding strict standards.
• Ensured that goods were arranged neatly and restocked shelves to create a clean and inviting store atmosphere.
• Worked in tandem with teammates to expedite the stocking process by organizing and unloading goods deliveries.
• Managed exchanges and returns, politely handling client complaints and abiding with store regulations.
Seasonal Worker during the Summer of 2022
Flynn O’Hara, Philadelphia, PA - Embroidery
Supervisor: Tom Erwin
• Maintained and operated embroidery machines to produce fine embroidered designs on a range of clothing while paying close attention to accuracy and detail.
• Conducted quality checks on finished products, verifying that embroidery met the company's standards for accuracy and aesthetics.
• Ordered and prioritized embroidery orders to fulfill production schedules and maintain a consistent workflow.
• Minimized downtime and ensured effective production by troubleshooting and resolving minor machine faults, such as tension and thread breakage. Nanni 2
• Maintained a tidy and orderly work area, abiding by hygiene and safety regulations, and encouraging a productive and secure work environment. June 2023 – October 2023
Oceanography Research Assistant at Stockton University, Remote Supervisor: Anna Pfeiffer-Herbert
● Demonstrated a strong attention to detail and problem-solving skills in the collection of water quality data with a Teledyne Marine RiverPro ADCP and a RBR CTD.
● Maintained and calibrated scientific instruments and equipment, ensuring accurate data collection during research expeditions.
● Collaborated with research teams to collect, process, and organize oceanographic data, ensuring accuracy and consistency.
● Managed and organized research data and files, maintaining a systematic and easily accessible database.
● Expertly managed intricate projects with tight deadlines by skillfully evaluating and setting priorities to guarantee efficient and on-time completion.
● Utilized Microsoft Office suite, including Word, Excel, and PowerPoint, to create reports, presentations, and documentation for research projects. Volunteer
October 2019
Applefest at Fox Chase Farm, Jenkintown, PA - Volunteer
● Operated and managed various games, ensuring fair play and adherence to rules while maintaining an upbeat and positive atmosphere.
● Creatively painted faces for children and adults, offering a wide range of designs and accommodating individual preferences.
● Assisted in the organization of prize distribution for game winners, contributing to the festival's overall success and enjoyment.
● Demonstrated a positive and enthusiastic attitude, helping to create a festive and welcoming atmosphere that enhanced the overall experience for attendees. 2014 - 2018
Achievement Unlocked Martial Arts, Bensalem, PA - Assistant Instructor
● Instructed karate classes for children aged 6 to 13, focusing on fundamental techniques, discipline, and self-defense skills.
● Emphasized the importance of discipline, respect, and teamwork, instilling valuable life skills in young learners.
● Provided one-on-one coaching and feedback to help students improve their martial arts skills and reach their individual goals.
● Promoted a safe training environment, monitoring and enforcing safety protocols to prevent injuries during classes.
Nanni 3
● Assisted in maintaining the cleanliness and organization of the karate studio, ensuring a positive and welcoming training space.
● Demonstrated strong communication and leadership skills, fostering a positive and respectful learning environment for young karate enthusiasts. Education
SEPTEMBER 2020 – SPRING 2023
Stockton University - B.S. in Marine Science
● Independent Study Work on the program MATLAB from January 2022 to Spring 2023.
● President of the Eastern Brush Painting Club since January 2022. JULY 2019 - MAY 2020
Senior Year Only Program - Advanced Senior Year
● Dual enrollment at the Community College of Philadelphia.
● Earned {32} college credits while completing Senior Year Curriculum with a final GPA of
{3.9}.
SEPTEMBER 2016 - JUNE 2020
The Arts Academy at Benjamin Rush - High School Diploma
● GPA of {3.9}.
● Senior Member of Gay/Straight Alliance (GSA) from 2016-2020.
● Senior Member of the Newspaper from 2016-2017.
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