Customer Operations Analyst
Resume:
Herbert Edward Durant, Jr.
Atlanta GA 30324
**********@*******.***
PROFESSIONAL EXPERIENCE:
Clorox Sales, Alpharetta, GA
Cash Operations Analyst 08/05 – present
Job Description Summary
Provides analytical expertise in managing customer portfolios to ensure receivables are paid within terms of sale. My role also ensures that deductions are identified and resolved within time limits established within Customer Operations and corporate guidelines. In my role as a Cash Operations Analyst, I work to prevent future deductions by initiating process improvement work within the Customer Operations team and cross-functionally. This role is responsible for developing, supporting, and reporting key performance indicators as well as supporting the development and execution of Customer Operations strategies, projects, and initiatives.
Job Description
Portfolio Reporting and Analysis: 50%
Analyze and communicate customer and Clorox driven behaviors causing accounts receivable issues to include deduction activity and past due payment trends.
Develop effective working partnership with customers, brokers, and internal Clorox counterparts to identify and resolve noncompliant behavior/issues.
Conduct business reviews on a periodic basis. May be customer facing or through teleconference.
Actively participate on project teams as a part of the Customer Operations organization to drive continuous improvements throughout the business.
Accounts Receivable: 30%
Manage payment performance of customer(s) within Clorox terms of sale, Days Sales Outstanding, and ICC guidelines.
Ensure Customer Operations requirements are met within CFR (Cash Flow Reconciliation) process.
Perform prompt collection of past due receivables.
Deduction Management: 20%
Accurately identify, validate, and clear customer deductions according to established business processes and timelines, and within ICC guidelines.
Perform prompt identification and collection of invalid deductions.
Reduce incoming deductions by identifying process improvement opportunities. Initiate/Drive the reduction by engaging and utilizing support of appropriate internal and external stakeholders
EDUCATION:
North Carolina Agricultural & Technical State University, Greensboro, NC - Bachelor of Science in Business Administration
STRENGTHS:
Skilled in public contact via e-mail, telephone, or memo.
Effective writer and speaker with strong interpersonal communication skills.
Possesses strong analytical and quantitative skills.
Works well in a collaborative setting and/or independently to meet deadlines.
Computer skills in MS Word, MS Excel, Oracle, MS Windows IBM compatible, Outlook, High Radius & SAP.
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