Medical Assistant Office Manager, Administrator

KALIA ANTHONY

Cleveland, OH ***** 440-***-**** ********@*****.***

Phlebotomy, 05/2024

Phlebotomy Training Specialists - Cleveland, OH

Associate of Science: Phlebotomy, Medical Assistant, EKG, 06/2009 Remington College - Cleveland, OH

Honor Roll

Graduated with honors

3.7 GPA

High School Diploma: 05/2002

Middletown Highschool - Middletown, Ohio

Driven professional with a diverse background in Administration. Excelled in roles requiring exceptional computer skills and leadership prowess. Known for outstanding problem-solving abilities and collaboration talent, achieving significant team efficiency improvements. Demonstrates a unique blend of communication and organization skills, ensuring success.

Computer skills. Leadership experience.

Communication skills. Organization skills.

People skills. Collaboration talent.

Problem-solving abilities. Specimen Preparation

Data Entry Venipuncture

Infection Control Patient confidentiality

EDUCATION

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Office Manager, 06/2021 - Current

Legacy Home Health Services – Cleveland Heights, OH Streamlined office operations by implementing efficient filing systems and organizational strategies. Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly. Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Alternative Administrator, 08/2015 - Current

Noor Home Healthcare LLC – Cleveland Heights, OH

Improved patient care by implementing updated policies and procedures in the alternate administrator role. Streamlined office processes for increased efficiency and improved overall work environment. Enhanced employee performance through consistent training sessions and evaluations. Reduced operational costs with careful budget management and resource allocation. Developed strong relationships with patients, families, and staff to maintain a positive atmosphere in the workplace.

Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, ensuring optimal outcomes.

Ensured compliance with all federal, state, and local regulations by staying up-to-date on industry standards and maintaining accurate documentation.

Conducted regular audits of patient records to identify areas of improvement and maintain high-quality service delivery standards.

Recruited hired, and trained exceptional healthcare professionals to build a dedicated team focused on providing quality patient care.

Evaluated employee performance regularly, providing constructive feedback for continuous growth and development within the organization.

Fostered a culture of collaboration among staff members while empowering them to take ownership of their roles in providing excellent patient care.

Addressed any concerns or complaints from patients or family members promptly, resolving issues professionally and efficiently.

Maintained open lines of communication with staff members through regular meetings, promoting transparency within the organization.

Maintained personnel records and updated internal databases to support document management. Office Manager, 05/2013 - 06/2015

Gateway Home Healthcare – Cleveland, OH

Streamlined office operations by implementing efficient filing systems and organizational strategies. Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

First Aid & CPR Instructor

Phlebotomy State Certificate #OH-147**-******

Nationally Certified Phlebotomy Technician

Certificate Number-N24104435

Expiration Date-05/31/2026

PT - Phlebotomy Technician

CERTIFICATIONS

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