Customer Service Systems Administrator

Anthony Englander

*********.*******@*****.***

linkedin.com/in/anthony-englander-8b9036114

Summary

Talented systems administrator offering over 9 years of progressive experience in installation, configuration, operation, and maintenance of system’s hardware and software. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving staff/client issues. Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Experience

Dental Assistant/Receptionist

Michet Dental Offices

May 2020 - Apr 2024 (4 years)

• Dual receptionist-dental assistant duties

• Prepare and organize tools needed by dentists to work on a patient

• Greeting and welcoming patients to the practice

• Helping with fillings, crowns, extractions, and other procedures

• Computer technical assistance with software and hardware

• Scheduling, rescheduling, or canceling appointments as needed

• Assisting patients to fill out information forms

• Preparing patients' charts and daily schedules for the dental staff Solutions Engineer

Black Label IT

Jul 2019 - Jan 2020 (7 months)

• Managed IT Services

• IT Consulting

• Help Desk – onsite and remote

• Disaster Recovery/Business Continuity

• Network Monitoring

• Managed Firewalls,

• Network Auditing

• Inventory

• Network Automation

• Infrastructure as a Service(IaaS)

• Network Planning and Design

• VOIP

Visual Data Specialist II

HCLTech

Apr 2019 - Jun 2019 (3 months)

Anthony Englander - page 1

Visual Data Specialist

HCLTech

May 2018 - Apr 2019 (1 year)

System Administrator

Fidelity National Financial

May 2016 - Jun 2017 (1 year 2 months)

• Provided software, hardware, and network phone support for over 70 offices in WA, OR, MA, ID, and HI.

• Provided weekly in-person field support for 10 offices which included scheduling equipment upgrades and moving devices

• Participated in company software testing, including, but not limited to, version testing, bug verification/ replication, recording o incidents and assigning priority, and communicating with the developers on key issues.

• Opened, escalated, and followed to completion ServiceNow tickets tracking issues on computer hardware/software, tablets, printers/copiers, VOIP phones and cell phones

• Set up basic systems at new and relocated offices; including workstations, internet service, and basic network, printing/scanning

• Instructed users in basic use of standard applications and field inquiries about procedures.

• Perform research when necessary, including knowledge base use and independent inquiry.

• Added and removed permissions to security keycards and set up onboarding processes which included technology training.

• Performed comparison and cost-analyses for minor acquisitions and special projects System Administrator

Fidelity National Title

Aug 2010 - May 2016 (5 years 10 months)

• Attend to computer needs of more than 400 employees in 5 states and a 50 member production division in India.

• Perform Help Desk functionality to users and customer base of over 25,000.

• Oversee hardware refresh initiative throughtout Illinois and Wisconsin.

• Maintain TEAM and Softpro (in-house database systems) for customer base of over 25,000.

• Build, configure, and maintain fleet of approximately 350 desktop computers, including updates, anti- virus actions and general troubleshooting.

• Provide support for fleet of 30 corporate phones for senior management and sales representatives, to include maintaining encryption and corporate mail programs.

• Oversee maintenance, installation and toner resupply orders for printers and copiers for over 30 offices.

• Oversee VoIP phone system conversion and including acting as the liason for network engineers. Junior System Administrator

Fidelity National Title

Dec 2009 - Jul 2010 (8 months)

• Attended to computer needs of more than 150 employees in Illinois.

• Performed Help Desk functionality to users and customer base of approximately 8,000.

• Assisted in maintenance of company website, including password resets, and troubleshooting. Anthony Englander - page 2

• Assisted in maintenance of ACT customer relationship management software for sales representatives.

• Maintained TEAM (in-house database system) for customer base of over 8,000.

• Built, configured, and maintained fleet of 150 computers for employee needs, including updates, anti- virus actions, and general troubleshooting.

Title Clerk

Ticor Title Insurance Company

Jun 2005 - Dec 2009 (4 years 7 months)

• Assisted management with conversion of Ticor Title Insurance via branding/reorganizing into Fidelity National Title Company, including file migration and updates of documents and marketing materials.

• Updated file records on TEAM, Ticor’s in-house database system.

• Coordinated with off-site storage facility for long-term storage and retrieval of closed files.

• Assisted production team with opening new files.

• Negotiated for copies of legal documents from contemporary companies.

• Interacted with attorneys and lender organizations to ensure order satisfaction. Education

Moraine Valley Community College

DePaul University

Bachelor, Information Technology

Skills

Dental Assisting • Receptionist Duties • Stocking • Data Entry • Help Desk • IT Hardware Support • Microsoft Office • Backup & Recovery Systems • User Training • Mobile Devices Honors & Awards

10 years with the company - Fidelity National Financial Jun 2015

10 years with FNF plaque

Anthony Englander - page 3

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