Customer Service Team Leader
Resume:
Gloria Hill
***********@*******.***
General Summary
Team leader with 36+ years of successful experience in all facets of customer service, sales support, and office administration. Strong organizational and time management skills with the ability to prioritize tasks effectively. Dependable with attention to detail, discretion, and the ability to handle sensitive and confidential information.
Employment:
Paint Specialist – Home Depot, Cedar Hill, TX
2019 – Present
In addition to the daily maintenance of the Paint Department’s counter and aisles, I offer:
- Color matching expertise and paint product selection advice ensuring each customer receives outstanding customer service.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by the store management team.
- Assist in the training and development of peer associates.
- Aid customers in locating paint merchandise in store, on homedepot.com, as well as processing special paint orders.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Customer Service Representative – Brinks Security, Dallas, TX 10/2015 – 10/2016
- Handle inbound calls from subscribers and dealers.
- Resolve customer problems to avoid escalation.
- Ask probing questions to gather information related to customers who want to cancel.
- Assist in cancelling the dispatch of authorities to customers’ addresses in the event of a false alarm.
- Provide basic alarm system troubleshooting (including performance testing and low batteries), and transferring to the correct department if needed.
- Process customer requests for yard signs and insurance certificates.
- Dispatch tech to customer sites and follow-up with alarm service technicians regarding job tickets. Able to open, close and reassign jobs as needed. Office Manager – Permanent Resolution Counseling Center, Dallas, TX 03/2014 – Present
Independent medical billing and coding manager.
Gloria Hill
***********@*******.***
Page 2
Apparel Associate & Phone Operator – Walmart, Dallas, TX 11/2008 – 05/2013
- Answering inbound phone calls.
- Stocking of merchandise.
Senior Customer Advocate Team (CAT) – FedEx, Las Colinas, TX 11/1985 – 01/2014
Acknowledge and resolve escalated customer complaints. Educate customers on FedEx policy in handling of their packages. Process orders, forms, and credit refund requests. Handle between 175-200 inbound calls per day assisting customers with:
- Scheduling pick-ups
- Creating traces
- Creating new accounts
- Helping to de-escalate customers who have called again about an issue that has not been resolved and has now requested to speak to a customer service supervisor, manager, or senior management (any Level below vice president).
- Customers who request to speak to the Legal Department
- Make customer satisfaction follow-up calls to customers assuring full resolution of account.
Education:
- Current Texas Department of Insurance – All Lines Adjuster License
- High School Diploma
Contact this candidate