Customer Service In-Person

BRETTANI HEROY

**b ransom rd Hogansburg NY ***** 518-***-**** *************@*****.***

I am a 31 one year old who is looking to expand my knowledge in different career settings as well as to learn more valuable skills. I enjoy an in-person job but I am looking for a job that is remote. I am very motivated who likes to work in a fast paced setting. I can meet deadlines as well as meet expectations in a timely manner. I will go above and beyond for a job because I take pride in what I do. I have 10+ years in customer service.

EXPERIENCE

Driveline Merchandiser March 27th, 2024

Hourly tasks done on or before deadline

Meets beyond expectations of store mangers

Correct inventory

Stock inventory

Turtles nest dinner November 15th 2023

Dishwasher

Bust tables

Prep meals

Take customers orders

Set up for all parties and do the take down as well

Kimble’s Construction August 1st,2022

Make appointments for new clients

Schedule the correct amount of workers to not go over budget in pay wages

Keep on or under budget for materials

Schedule workers to have the proper safety procedures

Pay our local wood vendors

Pay employees

Tim Hortons June 15th, 2023

Tend to customers with a positive attitude

Make their order in a timely manner (coffee, frozen drinks, lattes, sandwiches)

Correct order if wrong as well as offer a free item

Count currency

Balance till

Return orders

Dunkin Donuts November 1st, 2022

Customer service with a positive attitude

Make coffees, frozen drinks, lattes, food

Handle currency

Orders out in a timely manner

Balance till

Responsible for cleaning the store before closing

Tim Hortons Supervisor December 23rd, 2018

Trained new employees

Customer service

Made orders in a timely manner

Disciplinary action

Schedule

Monthly audit

Inventory

Helped in stations where needed

Put truck order away correctly

New all stations (coffee, bake, headset, sandwich station, drive thru)

Corrected orders if wrong, mostly gave customers their correct order and a refund

Changed tills 3 times a day

Deposits from daily sales

Reinforced employees to upsell

Cleaned

Made sure employees were up to date on training

Big boy’s Assistant manager March 1st 2013

Customer service and tend to customer needs

Order cigarettes, cigars, chew

Inventory

Monthly audit

Bargained with glass products for medical Marijuana purposes only

Priced the new products

Weekly sales

Trained employees

Hire/fire

Schedule employees

EDUCATION

Currently attending Southern New Hampshire (SNHU) University with a 3.7 GPA

2012 – obtained GED

AWARDS AND ACKNOWLEDGEMENTS

Made honor roll at SNHU every term

SNHU nominated me to join National leadership of society and success

SKILLS

Customer service

Handling currency

Leadership

Fast learner

Cleaning

Importance of knowledge

Audit

Pricing

Negotiating prices

Inventory

Microsoft Word

Writing in a professional manner

Problem solving

Can work with a team

Can work alone

Meet deadlines

Punctual

Read planogram’s

Fast typing

Study policies

Communication skills

Support system for others

Trauma bonding training

Contact this candidate