Department Manager Team Lead

PERRY, HEATHER M

**** ********** ****** ****, *********, NC 28358 910-***-****, *********@*****.***

OBJECTIVE

To secure a position with an organization that will allow me to grow both professionally and personally.

EXPERIENCE

TRUIST BANK LUMBERTON NC

11/4/2019 TO 4/15/2020

LOAN COLLECTOR

●Worked on a dialer system to receive inbound calls relating to mortgage, home equity, personal loans and dialer finance that were 30 days and over in delinquency.

●Utilized KO Collection system to work ques assigned to me daily to make outbound calls to clients with accounts over 30 days and over in delinquency.

●Negotiated with clients to secure a minimum payment or extensions on payment plans.

4/16/2020 TO 1/5/2022

COVID EXTENSION TEAM LEAD

●Assigned by the Department Manager of Collections to oversee all COVID related extensions.

●Was over a team of four that offered clients extensions if they were suffering from a COVID hardship. Based on their need they were offered 30, 60 or 90 day extensions.

●On an average I would have to approve 90 to 120 accounts a day.

●Met every Friday with the Department Manager, floor managers and other COVID team leads to discuss the number of extensions and if all extensions were COVID related.

1/6/2022 TO 1/3/2023

MID STAGE COLLECTOR

●Assigned accounts 31 to 59 days delinquent in dealer finance (auto loans)

●Responsible for bringing accounts within 30 days current either by payment, payment arrangement or extension.

●Manager, supervisor or department manager would send me accounts that needed specific needs for follow up.

●Quality Assurance asked that I help train new employees on the 360 collection system.

1/5/2023 TO 2/1/2024

LATE STATE COLLECTION

●Assigned accounts over 60 days delinquent in dealer finance

●Responsible for bringing accounts current and keeping them from repossession.

●Sent accounts by manager, supervisor and department manager that were already worked by other teammates but were on the verge of repossession.

●The systems used to work accounts were 360, Workbench, TPOT, DealerTrack, LexisNexis, and the Shaw system.

ACCOMPLISHMENTS

●2020 - Best Performer of the Year

●2022 - Team Excellence Award on COVID

●2022 - Teammate of the Year

DOUG’S APPLIANCES, LUMBERTON NC

07/25/2015 TO 11/1/2019

CUSTOMER SERVICE/LOGISTIC MANAGER

●Used Swift Link, Service Bench, Service Power, GSPN to create work orders for warranty Customers

●Customer Service Representative for compliments and complaints

●Bill to Warranty Companies the completed service orders

●Close out COD accounts with collections

●Research and ordering of all parts from different vendors

●Produce and facilitate different daily routes for 4 technicians

●Service liaison between technicians, warranty companies and customers

10/17/2011 TO 7/22/2015

PRACTICE MANAGEMENT APPLICATION ANALYST : Southeastern Health, Lumberton NC

●Experienced in researching and composing reports:

oCognos Report Writer for composition

oRunning custom scheduled reports for clinical and clerical analysis

oAnalyzing financial databases to track revenue and present to Management for dissection

●Customized schedules with Clinic Managers and Physicians

●Worked with management, physicians, and clinical staff on special for process improvement

●Provided technical support for end users troubleshooting issues within eClinicalworks

●Worked with managers to understand Meaningful Use Measures and ran reports to keep management aware of progress

●Training Responsibilities Included:

oInstructing new users report producing applications

oNew users in administrative and physician positions

10/10/2006 TO 10/16/2011

CLINICAL DATA ANALYST, Southeastern Health, Lumberton NC

●Worked with management and Vice Presidents to present clinical data to the hospital board.

●Created reports using Trendstar, Series, HBF and Cognos to export data to upload to the state for Clinical Measures and Value Based Purchasing

●Worked with management on special projects for department improvements on Pneumonia, AMI, Heart Attacks and Surgical Infections.

●Committee membership and work on processing improvements with managers, directors and vice presidents.

●Created custom reports daily, weekly, monthly and yearly for different results.

●Excel instructor for all staff, managers and directors.

7/14/2003 TO 10/9/2006

DENIAL MANAGEMENT TEAM LEADER, Southeastern Health, Lumberton NC

●Worked has an insurance follow up representative

●Called insurance companies to find out why payment had not been received

●Then moved to working on only workers compensation and third party liability claims

●Dealt with lawyers on a daily basis

●Became team leader of the Denial Management Team

●Would run reports on daily and monthly denials then disperse among a team of 4.

●Hold monthly meetings with directors about denials overturned, denials written off and denials pending.

EDUCATION

10/2009 – 03/2011

UNIVERSITY OF PHOENIX

PHOENIX AR

MASTERS HEALTH CARE and ADMINISTRATION INFORMATIC SYSTEMS

GPA: 3.55

07/2007 – 10/2009 UNIVERSITY OF PHOENIX PHOENIX,AR

BACHELORS OF SCIENCE INFORMATION TECHNOLOGY

GPA: 3.65

10/2005 – 07/2007 UNIVERSITY OF PHOENIX PHOENIX,AR

ASSOCIATES DEGREE HEALTHCARE ADMINISTRATION

GPA: 3.46

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