Customer Service Technical Support

SIEGFRED R. RAMIREZ

Calgary, AB 587-***-**** ******************@*****.***

I am looking for a full-/part- time job where I can gain work experience, share and showcase my skills, knowledge, and potential to be part of your company. I am a diligent, hard-working punctual team player who will deliver without constant supervision. I hope you will give me the opportunity to contribute to your business growth.

SKILLS

Fluent in English (verbal and written) and Tagalog

Fast learner and willing to share knowledge, ideas, and feedback

Proficient in Microsoft Word, PowerPoint, and Excel

Effective leader and supervisor with strong work ethics

Skilful customer service representative

Able to work independently or in a team

Experienced salesperson

Punctual and polite

Able to deliver under pressure and tight deadlines

Multi-tasking

QUALIFICATIONS and EXPERIENCE

Customer Service Associate IQOR Philippines July 2017 – April 2024

Technical support. Providing technical services to customers resolving their Internet, hardware and software issues

Selling phones and pre-paid and post-paid connection plans

Selling kitchen appliances

Customer Service Associate CONVERGY’S Philippines Jan 2014 – June 2017

Technical support. Providing technical services to customers resolving their Internet, hardware and software issues

Selling phones and pre-paid and post-paid connection plans

Selling kitchen appliances

Cable TV connection and sales

Owner and Manager Joe’s bakery Jan 2005 – Dec 2013

Managing the daily activities and production including book keeping, sales, and staff supervision

EDUCATION

Amable Mendoza Aguiluz Computer College B.S. in Computer Science 2003

REFERRENCE

Lilibeth Ramirez Opelario 403-***-****

Samuel Mallorca 403-***-****

Lord Alfred Opelario 778-***-****

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