Customer Service Payroll Specialist
Resume:
Connie L Stafford
*** ***** ***** ****** *********** IN 46062
clstafford65@gmail,com
Objective
I’m a hard working professional with 20 + plus years of customer service. I’ looking to level my skills, and learn new skills, and with your software by filling the position at your company. Skills
Customer Service, Customer Satisfaction, Conflict Resolution, Compliance Adherence, Compliance Requirements, Documentation Expertise, Interpersonal Communication, Privacy Requirements, Good Listening Skills, Learning New Software Easily, Empathetic, Typing, Data Entry Experience
July 2023 To Present
Paychex, Indianapolis IN, Payroll Specialist
* Started as a rapid response representative running payrolls for small companies
* Assigned payroll specialist with my own clients
* Called clients to run payrolls, answered questions, responded to emails, responded to voice mails, and took in bound calls from my clients March 2023 - June 2023 I was unemployed
November 2022 - March 2023
Charles Schwab, Indianapolis IN, Broker
● Training to be a broker couldn’t pass SIE Licensing test
● Did customer service on the phone
● Learned how to set up, and send customers their required minimum distributions ● I answered questions for customers
● I learned how to move money for customers from on account to another buy journaling, standing orders to transfer
● If customers had questions I couldn’t answer I would research it, and call them back with an answer
February 2015 - October 2023
Carrington Mortgage Services, LLC, Westfield IN. Customer Service/Collections Representative
● Took inbound calls, and made outbound calls from, and to customers
● I answered questions about their mortgages
● I assisted customers with making payments on their mortgages, I offered assistance like repayment plans, and mortgage assistance if past due
● Offered forbearc=nce, or state assistance during the pandemic
● I had 10 Perfect Attendance Awards
● I had 7 Star Awards
● I had several 100 % QC Awards
● I had 4 Employee Of The Month Awards
2
● I had several contest won awards
May 2014 - February 2015 I was unemployed
May 2001 - May 2014
Sallie Mae/Navients, Fishers IN, Customer Service/Collections Representative
● Took inbound calls from customers about their student loans
● Made outbound calls to customers their student loan payments, and when they would be making them
● Offered assistance options like forbearance, or deferments if they couldn’t pay, or past due ● I had some contest awards, and won prizes,, and, 100% QC awards, Education
Hamilton Heights High School
Field Of Study - Business
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